Service Centre Engineer - Samsung
(2011-12 - 2014-07)
Mobile Service Centre - Sony
(2014-07 - 2015-01)
Apple Service Centre - B2X
(2015-02 - 2017-10)
iPhone Service Engineer - Cashify
(2018-11 - 2020-12)
Mobile Service Engineer - Zobox
- 1000+ call volume every month
- Currently working with 10 members in service center
- Managing the service center, Co-ordination with all engineers, development and implementation the idea for smooth working & Maintaining& Enhancing the spare parts
- Handling KPI and coordinating with companies ASM &RSM and Each and every representative of the company
- Replying on every conversation through email or face to face discussion
- Responsible for Service Center process
- Maintain & achieve KPI ( RWR,TAT.PBA Consumption)
- Coordinating with Accounts on over dues & logistics with regards to dispatch of spares to maintain
- Implementing of the system & ENR (Exchange & Refund) process for the smooth working of the service center
- Responsible for service center operations & their ROI in area, handle Claim process, Audits
- Training Provide to dealer & his employs regarding new models, software, features and application testing
- To maintain daily report and DOA Certificate
- Achieve customer satisfaction including dealers
- Responding to Customer correspondence (Phone & email ) requests, Complaints and queries efficiently, while maintaining accurate records and documentation
