Senior Manager - Teleperformance - Jaipur, India
(2023-07)
- Led the Accounts Payable team for the U.S. and Canada regions, overseeing a team of 12 professionals to drive high performance.
- My team and I ensure seamless payment operations, maintaining high standards of accuracy and efficiency.
- Implemented business strategies that successfully met organizational goals and maintained competitiveness.
- Prepared monthly P&L reports for CFO analysis, ensuring financial clarity.
- Presented dashboards weekly to controller and monthly to COO for strategic insights.
- Monitored daily activities, mentoring team members to enhance productivity.
- Facilitated conflict resolution among staff by listening to concerns and finding compromises.
- Ensured a safe, organized, and professional environment for all personnel and visitors.
- Cross-trained staff to increase flexibility and efficiency across teams.
- Managed vendor relationships to optimize service offerings and support resources.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Lead Assistant Manager - EXL Services India Pvt. Ltd - Jaipur, India
(2016-09 - 2023-07)
Processed invoices for timely vendor payments, TDS reconciliation, GST entries, and account reconciliations.
- Managed a team of 16 FTEs across four geographic locations including Singapore and South Africa
- Implemented process improvements to enhance service delivery efficiency.
- Allocated facility, employee, and technology expenses among various projects efficiently.
- Published monthly dashboards for controllership with analysis of current assets and liabilities.
- Supported departmental and project heads in account maintenance, analysis, and reporting.
- Executed balance sheet account reconciliations, including cash bank and intercompany accounts.
- Ensured sufficient funding in bank accounts for timely vendor and government payments.
- Conducted monthly variance analysis on project costs, reporting key variation factors to controllership.
- Managed client communications to ensure timely responses and maintain satisfaction levels.
- Accountable in making full and final GL entry and pass in Oracle and managing Payment runs- like provision, prepaid, expenses, etc.; process all the payment runs and release the payment to the vendors & expense reimbursement to the employees
- Responsible for closing of GL in AP module through Oracle (12I); reconciling the book of accounts and prepare monthly bank reconciliation
- Involving in invoice processing checking, working in General Ledger and extending support as a team leader
- Generating petty cash statements on monthly basis for various branches based on the bills submitted by the client and preparing GL entry for the same
- Handling queries received through Calls and E-mails; resolving and responding to the queries received from the onshore team with in the specified TAT
Senior Associate - WNS PVT LTD - Gurugram, Haryana
(2011-10 - 2016-08)
- Accountable in making full and final GL entry and pass in Oracle and managing Payment runs- like provision, prepaid, expenses, etc.; process all the payment runs and release the payment to the vendors & expense reimbursement to the employees
- Responsible for closing of GL in AP module through Oracle (12I); reconciling the book of accounts and prepare monthly bank reconciliation
- Involving in invoice processing checking, working in General Ledger and extending support as a team leader
- Generating petty cash statements on monthly basis for various branches based on the bills submitted by the client and preparing GL entry for the same
- Handling queries received through Calls and E-mails; resolving and responding to the queries received from the onshore team with in the specified TAT
Process Associate - GENPACT (INDIA) LTD - Jaipur, India
(2008-08 - 2011-10)
- Preparing dash board on weekly basis which shows the process health metrics and ascertain process performance monthly Incentives the team and also assist in generating process bills
- Responsible for ensuring that key performance indicators like SLA, TAT, procedural adherence, risk compliance, escalation are handled and resolved with accuracy
- Interacting with the management, team and associates to facilitate smooth communication to understand and analyzing the requirement and identifying appropriate solutions for problems, if any
- Handling team of 10 FTs
- Taking care of Daily client calls
- Mentored junior associates, fostering professional development and knowledge sharing.
- Reviewed & processed the invoices and requests received through email from client were checked and executed
- Responsible for answering the vendor queries for status of their invoices and also, received Statements via Email and coordinated the payment of past due invoices
- Worked on the invoices which are rejected due to various reasons; participated on Month end activities like accrual of the invoices
- Efficiently conducted training for new recruits, actively involved in process improvement activities
- Proactively involved in preparation of Daily Dashboard & up-dation of Production tracker, handled management activities and learned the top management activities in the row and also responsible for the Monthly Reporting to Client as well as to the Internal
- Management and efficiently met daily SLA
- Taking care of vendors and client call.
- Completed day-to-day duties accurately and efficiently.
