Anuj Purwar

Customer-facing professional with 6 years of experience across higher education and EdTech, supporting working professionals and students through program discovery, consultation, enrollment, onboarding, documentation, and learner support. Experienced in understanding customer needs, providing tailored guidance, coordinating customer deliverables, supporting digital learning platforms, and working with internal IT, Marketing, academic, and institute stakeholders. Hands-on exposure to CRM and LMS platforms, LMS integration, customer onboarding processes, documentation workflows, and platform-related coordination.

Strong written and verbal communication with a practical, consultative approach to customer support and problem solving.

Senior Program Advisor (Grade L3) - TeamLease EdTech - Noida, India

(2025-03 - 2026-07)

• Consulted working professionals to understand career objectives, professional background, learning requirements, and program expectations, providing tailored guidance across executive higher-education programs.
• Managed customer journeys from program consultation through enrollment-related processes, documentation verification, offer-letter coordination, and fee completion.
• Handled post-admission document verification and coordinated offer-letter release to support completion of required onboarding steps.
• Coordinated with faculty, institute stakeholders, and internal teams to support webinars, learner communication, and customer requirements.
• Worked with IT and Marketing teams on program webpage UX/UI, lead-flow performance, and customer conversion journeys.
• Supported learner and customer queries and coordinated with relevant stakeholders for timely resolution.
• Trained new sales executives on program information, customer consultation processes, and internal workflows.
• Managed multiple programs and customer requirements simultaneously while working against defined timelines and KPIs.
• Received the Star Performer of the Year recognition from the CEO.

Senior Program Advisor - TimesPro - Jaipur, India

(2024-03 - 2025-01)

• Consulted working professionals on executive education programs from IIM Kozhikode and IIM Indore by understanding professional goals and recommending relevant program options.
• Supported learners through program enrollment and onboarding processes, coordinating required activities and learner communication.
• Coordinated student attendance and learner support for offline classes at the Jaipur center.
• Developed working knowledge of LMS integration and the end-to-end student onboarding process.
• Assisted learners with program-related queries and coordinated with internal stakeholders to support a smooth learner experience.
• Managed multiple customer interactions and program requirements with timely follow-up and process completion.

Senior Program Advisor - upGrad Abroad - Noida, India

(2023-03 - 2024-01)

• Consulted students and working professionals regarding undergraduate, postgraduate, and doctoral programs across universities in Germany, France, the USA, and the Middle East.
• Conducted needs-based consultations to understand academic and career objectives and provide suitable program and university guidance.
• Managed customer documentation, fee-collection processes, and admission-test requirements as part of the admission and onboarding journey.
• Coordinated with customers and internal teams to ensure completion of required documentation and admission processes within timelines.
• Developed experience in documentation workflows, customer retention, and managing customer requirements across an international education environment.

Senior Business Development Associate - BYJU'S - Lucknow, India

(2020-07 - 2023-03)

• Managed customer consultations for online and offline education programs, understanding learner requirements and providing suitable program guidance.
• Developed strong consultative communication and customer relationship management skills in a high-volume customer-facing environment.
• Conducted virtual and in-person customer interactions and managed follow-ups through the customer decision and enrollment journey.
• Adapted to offline and virtual customer engagement models while maintaining timely communication and customer support.

Bachelor of Business Administration (BBA) - General Management - Kanpur University, PSIT College of Higher Education (2017 - 2020)