Facility cum Operations Manager - Vedvana Wellness managed by Lodha - Mumbai (India)
(2025-05)
It's was a Pre-opening Property (04 Star Property, 60 rooms).
- Oversee the overall daily operations of the wellness centre, ensuring smooth functioning of all departments including Front Office, Reservations, Housekeeping, Food & Beverage, Ayurveda Centre, Maintenance, and Guest Relations.
- Manage room inventory, reservations, occupancy planning, guest arrivals, departures, and special requests to maximize revenue and guest satisfaction.
- Ensure exceptional customer service standards are maintained throughout the property and promptly resolve guest complaints, feedback, and service recovery situations.
- Supervise Food & Beverage operations, including restaurant service, Satvik meal programs, hygiene standards, quality control, and guest dining experiences.
- Monitor Housekeeping operations to ensure guest rooms, public areas, therapy rooms, gardens, auditorium, and common areas are maintained to the highest cleanliness standards.
- Plan, coordinate, and execute wellness retreats, corporate events, workshops, conferences, and special functions held at the property.
- Conduct daily departmental briefings and operational meetings to communicate occupancy forecasts, VIP arrivals, events, guest feedback, and operational priorities.
- Develop and implement Standard Operating Procedures (SOPs) across all departments and ensure strict compliance with company policies and service standards.
- Organize regular staff training programs focused on hospitality service excellence, wellness hospitality standards, grooming, communication skills, and operational procedures.
- Manage vendor relationships, procurement coordination, AMCs, contract negotiations, service agreements, and timely delivery of goods and services required for operations.
- Coordinate with the Accounts, Purchase and Stores departments to ensure adequate inventory levels, cost control measures, and proper stock management.
- Work closely with the Accounts department to monitor operational expenses, revenue generation, budgeting, billing accuracy, vendor payments, and financial reporting.
- Analyze guest feedback, online reviews, operational reports, and performance metrics to identify improvement opportunities and implement corrective actions.
- Ensure compliance with health, safety, hygiene, fire, statutory, and wellness industry regulations while maintaining a safe environment for guests and employees.
- Drive operational excellence by achieving guest satisfaction targets, departmental productivity goals, revenue objectives, and maintaining the premium brand standards of Vedvana Wellness Ayurveda Rejuvenation Centre.
Senior Operation Manager - Goan Bliss Resort & The Treat Hotel (Ayogmaya hospitalityunit) - Goa (India)
(2024-03 - 2025-03)
Two Pre-opening Properties (04 Star Property, 70 rooms).
- Recruit and train personnel and allocate responsibilities and office space.
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- Manage schedules and deadlines.
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
- Monitor costs and expenses to assist in budget preparation.
- Oversee facilities services, maintenance activities and tradespersons (e.g electricians).
- Organize and supervise other office activities (recycling, renovations, event planning etc.).
- Ensure operations adhere to policies and regulations.
- Keep abreast with all organizational changes and business developments.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.
Operations Manager - Resort Terra paraiso - Candolim, Goa (India)
(2022-09 - 2024-03)
04 Star Property (75 rooms).
- To assist in building of an efficient and engaged team of employees by having an active interest on their welfare, safety and development.
- To ensure that all departmental reports and correspondence are completed on time and accurately.
- To work closely with Front Office and Sales Departments as well as Resort Global Reservations to ensure inventory accuracy.
- Work with Revenue & Reservations to monitor inventory and troubleshoot problem dates.
- Build and maintain new and existing rate offers.
- Chair weekly Inventory Management meetings with Tour, Group and Front Office.
- Support Tour, Leisure and Group Reservations agents daily to ensure tasks are completed efficiently and accurately.
- Focus on Group Reservations, ensuring block accuracy, rate integrity, and inventory management tasks are completed.
- Effectively interpreting and understanding client's requirements.
- Handled Team of 51 staffs.
- Taking care daily expanses and operation related work on daily basis.
Senior Business Development Manager (Senior Admission Counsellor) - Upgrad Education - Mumbai (India)
(2021-01 - 2022-08)
During the COVID Period started working in Upgrad Education.
- Conducted Webinars, Counselling Job seekers & Professionals for transition in their career.
Front Office Manager - Vinca group of Hotels & Resorts - Vythiri (Wayanad), Kerala (India)
(2018-07 - 2020-10)
50 Suit Rooms, 5 Star Property.
- To assist in building of an efficient and engaged team of employees by having an active interest on their welfare, safety and development.
- To ensure that all departmental reports and correspondence are completed on time and accurately.
- To work closely with Front Office and Sales Departments as well as Resort Global Reservations to ensure inventory accuracy.
- Work with Revenue & Reservations to monitor inventory and troubleshoot problem dates.
- Build and maintain new and existing rate offers.
- Chair weekly Inventory Management meetings with Tour, Group and Front Office.
- Support Tour, Leisure and Group Reservations agents daily to ensure tasks are completed efficiently and accurately.
- Focus on Group Reservations, ensuring block accuracy, rate integrity, and inventory management tasks are completed.
- Effectively interpreting and understanding client's requirements.
- Handled Team of 10 associates.
Duty Manager - Ahuja Group of Hotels - Gurgaon (India)
(2015-03 - 2018-06)
5 Star Hotel, 80 Rooms.
- Responsible for Customer queries over call, Telephone and Email & solved it on given TAT.
- Responsible for Guest smooth Check in & Check Out and clerical work.
- Took Reservation over email and Telephone.
- Taking care of Complete Hotel Sales & Operations which include co-related department also like Accounts, Sales, CRM.
- Went for sales Calls especially B2B, Having tie up with companies like KPMG, Nestle India, GMR, Accenture, Microsoft and many more.
- Takes Care of Complete Reservation through Hotel Website, Online Travel Agencies.
Customer Relation Associate / FO Duty Manager - bloom Hotels - New Delhi (India)
(2011-02 - 2015-03)
5 Star Hotel, 100 Rooms.
- Worked as a Customer Relation Associate got Promoted as FO Duty Manager.
- Responsible for Customer queries over call, Telephone and Email & solved it on given TAT.
- Responsible for Guest smooth Check in & Check Out and clerical work.
- Took Reservation over email and Telephone.
- Taking care of Complete Hotel Sales & Operations which include co-related department also like Accounts, Sales, CRM.
