Anung Imsong

Dynamic aviation professional with 8+ years of international cabin crew experience across IndiGo Airlines and Air India, including wide-body operations on B787-8/9 and A320/321 aircraft across 12+ countries in Asia, Europe, the Middle East, and Australia.

Proven Senior Cabin

Crew leader with deep expertise in inflight safety, service standards, team leadership, crew mentoring, and premium passenger experience. B.Ed qualified — uniquely positioned for Cabin Crew Trainer, Inflight Service Manager, Customer Experience, and Aviation Operations roles.

Cabin Crew (B787-8/9 | A320/321) — International Operations - Air India - International

(2023-08 - 2026-07)

• Delivered world-class inflight service on wide-body international routes covering Europe, UK, Australia, and Middle East, maintaining the highest standards of safety and hospitality throughout.
• Ensured full DGCA compliance across all flights; conducted thorough pre-flight safety checks, equipment verification, and coordinated with cockpit crew for seamless operations.
• Mentored and coached junior cabin crew members on service standards, safety procedures, and passenger handling — building confident, high-performing teams.
• Handled complex escalations including medical emergencies, service complaints, and special assistance cases with professionalism, empathy, and composure.

Senior Cabin Crew - IndiGo Airlines - International

(2018-04 - 2023-08)

• Led inflight service teams for 5+ years across domestic and international flights; consistently achieved high passenger satisfaction and on-time service benchmarks.
• Acted as primary point of contact for all cabin operations — managing briefings, service delivery, safety compliance, and team coordination at senior level.
• Trained, supervised, and evaluated junior crew members; delivered structured feedback and on-the-job development to build team capability and service quality.
• Recognised as a trusted senior crew member regularly assigned to premium, long-haul, and VIP routes requiring strong leadership and inflight expertise.

Bachelor of Education - B.Ed - Nagaland University, Unity College of Teacher Education, Dimapur (2015)

Bachelor of Arts - B.A. - Nagaland University, Pranabananda Women's College, Dimapur (2011)