Anupam Topno
Motivated & Eager to Improve
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About
Motivated & eager to improve and streamline service procedures to maximize team efficiency. Specialized in quality, speed, and performance improvements. Skilled at accurately documenting call details, preparing reports, and arranging service.
Experience
Customer Service Officer
AXIS BANK LIMITED
Communicated with customers in a variety of formats, such as phone calls, online chats, and emails.
Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
Ensured communication targets were met by staying organized throughout service and closely monitoring operations on the system.
Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
Maximized customer satisfaction by greeting over 70 customers daily and resolving any service issues promptly.
Education
Master of Business Administration: Finance, Marketing, Accounts
Ranchi University
B.Com: (Hons.)- Accounts
St. Xavier's College
I.Com: Commerce
St. Xavier's College
Matriculation
Lala Lajpat Rai Senior Secondary School
