Customer Success, B2B, B2C, Program Management
Send a job offer directly to this candidate
Resourceful professional with 25+ years of customer service experience in leading business operations, designing internal processes, handling organizational change, and directing cross-functional teams to achieve defined KPIs. Known for identifying and capitalizing on business opportunities and ensuring quality services to acquire and retain clients. Adept at anticipating changes in the business environment and devising measures to swiftly adapt, as required, with minimal impact on the bottom-line.
Follow and incorporate technological advancements to improve products, enhance controls, and reduce operational risks. Established a reputation for effective cross-cultural interaction with clients across the globe. Interested in taking up a senior role at a renowned corporation in the IT/ITes / E-commerce / BFSI sectors.
Operations Management, Product Migration/Integration, Fraud and Compliance, B2B, B2C - Customer Service, Vendor Onboarding and Management, Enterprise Account Management, Process Efficiency and Quality, Program Management, Compensation & Incentive Structures, Stakeholder Management, Training and Development, Product Migration/ Integration
MBA - Operations Management, ICFAI
