Anupriya Yadav

L1 Network Engineer with 1.5+ years of experience in network monitoring, troubleshooting, and incident handling for large retail store networks. Work daily with Cisco Meraki, Aruba, Fortinet, and Arista devices — spotting issues early, fixing them at the first level, maintaining clear records, and escalating complex issues to L2 when needed. Good hands-on knowledge of TCP/IP, VLANs, OSPF, NAT, DHCP, and routing/switching, along with tools like ZOHO, LogicMonitor, ServiceNow, SecureCRT, and the Meraki Dashboard.

T1 Network Engineer - GlobalXperts Network Private Limited

(2024-12)

Project: Fossil — Global Retail Network Operations

• Handled L1 tickets for device down, resource offline, AP/switch offline, and network outages across stores, ensuring timely resolution and SLA compliance.
• Monitored network devices using LogicMonitor, Cisco Meraki Dashboard, and SecureCRT to identify connectivity and performance issues proactively.
• Performed initial troubleshooting for Meraki switches/APs, Aruba switches/APs, and Fortinet firewalls, reducing escalation rate.
• Conducted routine device health checks, log verification, and alert validation before escalation to L2 teams.
• Diagnosed and resolved WAN/LAN issues, SSID failures, port down issues, and firewall alerts.
• Maintained and updated tickets in ServiceNow with accurate notes, timelines, and resolution details, ensuring SLA adherence.
• Coordinated with L2 teams for escalation of complex network issues, providing detailed handoff documentation.

T1 Network Engineer - GlobalXperts Network Private Limited

(2024-12)

Project: Arista Networks Support

• Coordinated with Field Engineers for on-site replacement of faulty Arista Networks switch components, ensuring SLA adherence for incident resolution and vendor management.
• Managed ticket updates and facilitated real-time communication between field engineering teams and Arista Networks support via ZOHO.
• Tracked incident lifecycle activities including engineer dispatch, on-site progress, issue resolution, and faulty hardware return confirmation.

Bachelor of Technology (B.Tech) - Computer Science & Engineering - IMS Engineering College, Ghaziabad (2020 - 2024)

Class XII (Senior Secondary), CBSE - Devasthali Vidyapeeth (2019 - 2019)

Class X (Secondary), CBSE - Devasthali Vidyapeeth (2017 - 2017)