Anuradha Singh

Supply Chain and Master Data Management professional with 12+ years of experience across Healthcare, Pharmaceuticals, FMCG, and Shared Services. Expertise in SAP S/4HANA, SAP MDG, ERP transformations, Procurement (P2P), Supplier, Customer and Material Master Data, Data Governance, Process Improvement, and AI-enabled automation. Proven success leading global initiatives across North America, Europe, APAC, and LATAM.

Senior Analyst – Operational Excellence - Reckitt Benckiser Healthcare India Pvt. Ltd.

(2025-01)

• Led global Supplier and Material Master operations for Health & Hygiene businesses.
• Served as SAP S/4HANA SME, enabling successful deployment across global business units while improving master data accuracy and reducing process exceptions.
• Improved SLA compliance by 15% through root cause analysis, SOP development, and process standardization.
• Supported AI-enabled automation by defining validation rules and Human-in-the-Loop controls.
• Delivered training to internal teams and external service providers.

Specialist – Service Delivery - Novartis Healthcare Pvt. Ltd.

(2020-12 - 2024-12)

• Managed Supplier, Customer, and Material Master Data across 400+ hospitals.
• Reduced supplier onboarding cycle time by 20%.
• Supported SAP ECC to SAP S/4HANA migration.
• Partnered with Finance, Procurement, Logistics, QA, and IT.

Management Trainee / SME – Service Delivery - Genpact Pvt. Ltd.

(2017-03 - 2020-11)

• Led SAP MDG implementation including data cleansing, SIT/UAT, workflow validation, and training.
• Improved SLA compliance by 25%.

Analyst – Supply Chain Data Management - HCL Technologies Ltd.

(2015-06 - 2017-02)

• Maintained Vendor, Customer and Material Master data.
• Reduced data errors by 30%.

Junior Software Engineer - Quadruple Automation Services

(2014-03 - 2014-10)

• Developed SQL databases and backend applications.

Service Desk Coordinator - HCL Technologies Ltd.

(2013-08 - 2014-02)

• Managed Oracle B2B and EDI transactions.

B.Tech - Nalanda Institute of Technology, Bhubaneswar (2009 - 2013)