Senior Manager, Corporate Training - Indus Training Corporation Private limited - Lucknow
Looking after sales, training assignments and vendor management for different corporate groups such as Indian Oil Corporation, Google Pay, Hyundai.
Manager, M4 -Sales Capability Building, Strategic Distribution - TATA TELE Services Limited - Corporate office New Delhi
(2015-12 - 2020-07)
Reported to VP, Learning & Development.
- Coordinated with Circle's Leadership team, India on identifying training and development needs within the organization through job analysis, appraisal schemes and regular consultation with Line managers, vertical Heads and human resources department. & successfully developed content as per need.
- Helped employees in ongoing & long-term improvement in required skills and enabling them to achieve performance excellence within the organization and to achieve their targets successfully.
- Created content & delivered various training modules successfully on Leadership, Communication Skills Sales, Soft Skills, Product & Process, etc.
- Successfully conducted New Hire Induction Programmes & Cross functional activity for new employees and successfully rolled out A Learning Path, an initiative for TSMs & ASM for Construction of Future Leaders within an Organization.
- Successfully rolled out Technical Training on Hand Held, Software to capture Real-time Online Sales & Stock Analysis.
- Delivered Technical Training on Call Routing, BTS, BSC & MSC, IN Technology & how it works.
- Did Training for Retail on CRM Process Successfully.
Sales Capability Development Manager (HR) - TELENOR (UNINOR) - UP East Circle, Lucknow
(2009-10 - 2015-12)
Reported to CEO. Norway MNC.
- Core member of Norway's Telenor Launch Team & played an instrumental role in the launch of TELENOR (UNINOR) in the UP East Circle.
- Responsible for business analysis, competitive assessment and to ensure that all Channel Partners are following the business parameters align to the company. (Health Check of the Channel Partners).
- Conducted Product & Process Training & Technical Training to Norway Training team and to the Norway COO of TELENOR, INDIA along with the Sales Team & Retail Team of India.
- With the help of successful Data analysis and in consultation with Circle Leadership team, enhanced revenue, retention & customer base successfully of the Circle with the help of Leadership Team.
- Created & delivered successfully training modules on Channel Management, GROW Model, ROI Calculation, Rotation Strategy, Technical Training, Product & Process, Data Analysis, Communication Skill etc.
- VENDOR Management: To train, to manage & to coordinate with training vendors responsible for training of DMS, Sales Team, FOS, Retail Team & Call center team on Product & Process, Soft Skills Training & Sales Training, Technical Training, successfully trained and crafted 900+ team members.
- COACHING: Visited markets with members of Sales team in identifying gaps & solving various issues/problems.
Vertical Head, Training, UP East / CSTM (Circle Sales Training Manager) - IDEA CELLULAR Limited (Now Vodafone Idea - Part of Aditya Birla Group) - UP East
(2007-03 - 2009-10)
Reported to Sales Head.
- Designed, created & delivered various training modules as per the need of the business of a Circle.
- Created & introduced ON LINE Test & Training for employees with the help of IT department (IDEA Power).
- Introduced Knowledge Power, an SMS based Assessment for entire Sales Team to ensure their knowledge check on daily basis and introduced SMS based test on weekly basis followed by R&R process.
- Responsible for New Hire Induction & Orientation Programmes and to ensure their interaction with the Cross Functional teams of various department of the Organization to understand working & aspirations of the Company.
- Introduced official E-Magazine, Monthly magazine for a Circle to motivate & keep team updated on all subjects and for participation of all employees with their ideas & articles.
Corporate Trainer - NIS SPARTA EDUCATION & LEARNING TECHNOLOGIES PRIVATE LIMITED - UP-East Circle
(2005-05 - 2007-02)
A Pioneer Organization of Asia for Education, Learning & Development. Worked for Reliance Infocomm.
- Successfully cleared NIS Sparta Corporate Trainer Certification Program on Platform Skills, Behavioral Training, Product & Process Training, Sales Training, Soft Skill Training, Body Language, Data Analysis, Sales and Strategic Distribution, Business Development Strategy.
- Responsible for providing training on SOFT Skills, Technical Skill & Selling Skills & FAB (Handheld).
- Delivered Training Modules for various clients, such as Hindustan Lever, Reliance Petroleum, Reliance Infocomm, Pepsi.
Head of Sales (Uttrakhand) - Shaw Wallace Distilleries Limited (IMFL Division - Indian Made Foreign Liquor) - Dehradun, UK
(2000-09 - 2005-05)
Part of Jumbo Group. Responsible for Product Launch, Liaising, Sales Management, Team Management, Revenue enhancement, Sales Promotion, Budget Management, Trade Promotion, Events & exhibitions, Developing sales strategies to build consumer preference and drive profitability.
- Successfully and smoothly managed team of 24+ members and enhanced sales & revenue of a given geographical region.
- Growth of Key Brands by 23% in Uttaranchal, studied Competitive analysis & developed strategy accordingly.
- Received Appreciation letter from Ms Komal Wazir, Director of Shaw Wallace Distilleries for enhancing revenue by more than 100%. (IMFL & Beverage section.)
- Established entire infrastructure of Bonded Warehouse of Company and completed all legal & necessary formalities needed within a short span of two weeks.
- Responsible for Primary, Secondary & tertiary activities of a given geographic region.
- To achieve agreed sales target and to ensure timely collection of payments & to keep outstanding under control. Proper storage and handling of Merchandising material and closely monitor Inventory.
