Anurag Rathore

Experienced Hotel Operations and Hospitality Management Professional with over 14 years of progressive experience in front office operations, guest relations, hotel administration, and overall hotel management. Proven expertise in managing daily hotel operations, leading teams, enhancing guest satisfaction, and optimizing operational efficiency. Strong leadership, communication, and problem-solving skills with extensive knowledge of hotel management software and hospitality industry standards.

Operation Manager - Chandrodaya Temple Guest House

(2023-01)

• Overseeing complete guest house operations and administration.
• Managing front office, housekeeping, maintenance, and guest services.
• Ensuring high standards of hospitality and customer satisfaction.
• Supervising staff performance and operational efficiency.
• Handling guest relations, reservations, and daily reporting.

Operational Manager - Hotel Utkarsh Villa

(2021-01 - 2023-12)

• Managed overall hotel operations and departmental coordination.
• Supervised front office, housekeeping, and guest service functions.
• Implemented operational procedures to improve service quality.
• Maintained guest satisfaction and operational standards.

Operational Manager - Hotel Ten Square

(2017-01 - 2020-03)

• Directed day-to-day hotel operations.
• Managed departmental performance and staff productivity.
• Ensured smooth functioning of all operational activities.
• Handled guest satisfaction, staff management, and reporting.

Front Desk Executive → Front Desk Manager → Operations Manager - Hotel Siris18

(2014-01 - 2017-12)

• Joined as Front Desk Executive and earned promotions based on performance.
• Managed reservations, check-ins, check-outs, and guest relations.
• Led front office operations and staff scheduling.
• Promoted to Front Desk Manager and later to Operations Manager.
• Improved service standards and operational efficiency.

Front Desk Executive - Hotel Taj Villa, Agra - Agra

(2013-01 - 2014-12)

• Managed guest check-in and check-out procedures.
• Assisted guests with reservations and inquiries.
• Maintained front office records and reports.
• Delivered excellent customer service.

Front Desk Executive - Hotel Chanakya

(2011-01 - 2013-12)

• Started hospitality career as Front Desk Executive.
• Handled guest reception and reservation activities.
• Coordinated with various departments to ensure guest satisfaction.
• Maintained operational records and documentation.

Graduation - Chandigarh University