Anusha Anusha

Linux Administrator with 3+ years of hands-on experience in managing 300+ enterprise Linux servers across production and non – production environments. Strong in L1/L2 support, incident and change management, troubleshooting system, and security compliance. Known for maintaining high uptime and optimize system performance.

Linux System Engineer at Zensar Technologies (2022-09 – Present)

• Achieved 99.9% server uptime by implementing proactive monitoring and regular system health checks; provided L1/L2 support and reducing average resolution time by ~25%, handling incident management, troubleshooting, and escalation as per SLA.
• Diagnosed and fixed critical system issues (boot failures, kernel panics, service crashes), reducing repeat incidents by ~20% through root cause fixes.
• Executed OS patching and vulnerability remediation during planned maintenance windows, achieved 95–100% compliance with minimal downtime during maintenance windows.
• Configured and maintained file systems, mount points, and swap space to optimize storage utilization and system performance.
• Performed proactive monitoring and performance analysis of systems to identify performance bottlenecks, optimize resource utilization, and ensure high availability.
• Troubleshot and resolved CPU, memory, and disk issues, and performed VM resource scaling (CPU/RAM/storage) via VMware, improving application performance by ~20%.
• Conducted Root Cause Analysis (RCA) for system incidents, identifying underlying issues and implementing corrective actions to prevent recurrence.
• Collaborated with cross-functional teams (network, application, and storage) to troubleshoot and resolve complex incidents, leveraging strong communication and coordination skills to ensure high availability and faster resolution.
• Worked with switching and routing fundamentals, including IP addressing, subnetting, and network connectivity troubleshooting.
• Managed VM snapshot–based backup and file–level backup restoration processes.
• Configured volume groups and logical volumes, extended logical volumes for file system growth needs using Logical Volume Manager (LVM) commands.
• Creating, troubleshooting and mounting NFS File systems on different OS platforms.
• Handled incident, problem, and change management using ServiceNow and Jira, maintaining 98% SLA compliance.
• Prepared and updated system documentation covering system configurations, SOPs, and incident resolution steps to support efficient operations and knowledge sharing.

Bachelor Of Technology in Computer Science and Engineering – Sri Venkateswara Engineering college for women (2022-04)