Operations Manager ITSM
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I have been part of IT industry for a total of 10 years now, post completion of my bachelor’s in engineering.
For past 2 years, I have been working as a Senior Consultant for
Capgemini.
Throughout my career, I have always been a lifelong learner and have evolved myself from been started as a Technical Analyst.
My experience made me good with handling data, planning project, building positive relations and ability to analyze problems and be a solutionist.
With over a decade of professional experience in IT Operations management and thorough understanding of ITIL Concepts in Incident Management, Problem Management & Change Management. Contributor to analyzing and improvement of process as part of continual service improvement.
I have obtained Bachelor's of Engineering in Electronics and Communication.
