Anusha Marol

Power Platform Developer and Support Analyst with 5 years of experience in Power Apps, Power Automate and Dell Boomi. Skilled in troubleshooting, functional testing, deployment support, and managing secure integrations via Azure Key Vault. Collaborates with Microsoft to resolve tenant-level platform issues and ensure smooth business operations. Awarded the Skill Star Award for consistently driving impactful business outcomes through continuous upskilling.

Packaged App Development Analyst - Accenture Pvt Ltd - Banglore, Karnataka

(2023-09)

Power Platform Developer with experience in power platform support engineering,supporting applications, troubleshooting deployments and production issues, managing Azure Key Vault secrets, and resolving ServiceNow incidents within SLA.

• As a Power Platform Developer, I designed and developed Power Platform applications using Power Apps and Power Automate,including a Leave Request App,Effort Tracker,approval flows, and email notificatin flows.
• Provided troubleshooting and technical support for deployments and application issues across the Microsoft Power Platform ecosystem, including Power Apps, Power Automate, and automated deployments and other power platform components.
• Collaborated closely with Microsoft support teams to diagnose and remediate platform-related issues within the tenant.
• Managed secret rotation in Azure Key Vault to maintain security compliance and secure application integrations.
• Performed functional testing of Power Apps solutions to validate business requirements.
• Managed and resolved ServiceNow incidents within SLA timelines, ensuring minimal business impact.

Packaged App Development Associate - Accenture Pvt Ltd - Banglore, Karnataka

(2021-09 - 2023-09)

L2 Application Support Engineer responsible for monitoring jobs, performing root cause analysis, managing incidents, and maintaining documentation to ensure smooth application operations.

• Responsible for monitoring 40+ batch and application jobs daily to ensure smooth business operations.
• Performed root cause analysis (RCA) for failed jobs using application and system logs, identifying issues and implementing timely resolutions.
• Maintained detailed documentation, including weekly status updates on Confluence for knowledge sharing and tracking recurring issues.
• Sent daily monitoring reports summarizing job status, incidents, and action items.
• Worked across multiple applications,involved sanity checks to make sure that application working as expected
• Managed and resolved ServiceNow incidents within SLA timelines, ensuring minimal business impact.

Bachelor of Engineering - Electronics and Communication - GM Institute of Technology, Davangere (2017-08 - 2021-05)

Preuniversity Education - PCMB - PACE UM PU College, Shivamogga (2015-08 - 2017-05)