Anusha Suresh
Diligent Process Associate with 2 years of experience in streamlining operations, resolving client queries, and maintaining accurate records
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About
Diligent Process Associate with 2 years of experience in streamlining operations, resolving client queries, and maintaining accurate records. Skilled in updating insurance policies, identifying process improvements, and managing multiple tasks efficiently. Strong in critical thinking, time management, and teamwork, with a focus on delivering high-quality customer service.
Experience
Reconciliation Senior Officer at Standard Chartered (2024-01 – 2026-12)
- Performed account reconciliations in TLM, to identify missing balances and aggregates in compliance with regulatory requirements.
- Prepared and maintained open item reports post-reconciliation.
- Collaborated with the risk team to design a reconciliation matrix, reducing discrepancies by 25%.
- Managed FMO product operations ensuring compliance and data accuracy.
- Led reconciliation processes for Corporate, Commercial & Institutional Banking (CCIB) across 30+ countries.
- Ensured SLA compliance and escalated discrepancies, improving resolution efficiency by 15%.
- Automated manual processes using Jira, saving 40+ hours per month and improving accuracy.
Process Associate at TSI (Assurant) (2023-01 – 2024-12)
- Maintained transaction records in accordance with company guidelines.
- Resolved client queries through calls, ensuring high customer satisfaction.
Education
Bachelor of Commerce in Tourism & Travel Management – Jyoti Nivas Autonomous College (2017-06 – 2020-09)
Certification in Investment Banking Operations – Imarticus Institute, Bengaluru (2024-04 – 2024-07)
