Business Operations Associate — Founder's Office - ZenTrades AI - North American market
(2024-08)
B2B SaaS platform for Fire & Trades industry. Serve as the operational anchor for the Founder's Office, working directly with founders and senior leadership across strategic planning, coordination, and execution for ZenTrades and its AI product Clara (a sister company founded by the same founder)
- Own end-to-end leadership meeting operations: agenda prep, MOM tracking, action item follow-through, and weekly/monthly review structuring — maintaining near-100% cadence completion across all recurring touchpoints
- Led and co-led 10+ full-cycle hiring drives across India and the US (SDR, AE, MBA AM, Product Designer, CS, Tech, Founder's Office) — contributing to 5+ successful hires through sourcing, screening, scheduling, and stakeholder coordination
- Supported Clara AI operations including AOR distribution structuring, AE demo quality analysis, ghosted/dropped account revival planning, and onboarding enablement for new joiners
- Conducted strategic research: US SaaS ICP co-founder profiling, YC CTO research (via Lusha), trade show list collation — directly supporting business development and GTM planning
- Supported lead management and operational coordination for major industry tradeshows including NFPA, NAFED, and AFSA — managing outreach lists, attendee targeting, and pre/post-show follow-up pipelines
- Managed org structure planning for ZenTrades and Clara to improve ownership clarity and reporting alignment as teams scaled
- Built and maintained quarterly/monthly/weekly planning trackers, execution dashboards, and follow-up mechanisms to improve operational visibility and accountability across the organization
- Coordinated all-hands meeting decks, hackathon logistics, campus hiring programs (MU CS MBA interns), and cross-functional knowledge transfers to drive continuity and team alignment
- Owned end-to-end coordination of strategic planning and alignment sessions between the CEO and each functional leader and team — ensuring structured agendas, follow-through, and accountability across the organization
- Drove Clara account revival initiative — deep-dive analysis of ghosted and dropped onboarding accounts to identify recovery opportunities and increase active lead pool for outreach and acquisition
- Generated 200+ high-quality ICP leads monthly through strategic research and outbound prospecting
Cloud Infrastructure & Security Intern - Celebal Technologies - Jaipur, Rajasthan
(2024-06 - 2024-08)
Cloud & IT services firm
- Gained hands-on experience with Microsoft Azure for cloud deployment, infrastructure management, and security configurations
Fundraising Intern - Kshitiksha Foundation - Greater Noida, UP
(2023-06 - 2023-07)
NGO focused on women's welfare
- Achieved 150% of the fundraising target by developing outreach strategies to engage new sponsors and donors
- Coordinated end-to-end fundraising campaigns and delivered compelling pitches to secure institutional and individual support
