Anushka Varshney

Dedicated and results-oriented banking professional with 2 years of experience in financial services operations, customer relationship management, client servicing, and financial product servicing. Skilled in account management, KYC compliance, transaction processing, and resolving customer queries while ensuring adherence to regulatory requirements. Possess strong communication, analytical, and relationship-building skills, with a proven commitment to delivering excellent customer experiences and improving operational efficiency.

Eager to leverage my skills and experience in a growth-oriented private banking or financial services organization.

Multipurpose Office Assistant - Madhya Pradesh Gramin Bank - Madhya Pradesh

(2024-09)

• Managed day-to-day branch operations, ensuring accurate processing of retail transactions and delivering high-quality client service.
• Assisted customers with account opening, account maintenance, KYC updates, and documentation verification while ensuring compliance with regulatory requirements.
• Supported loan processing activities, including document collection, verification, application tracking, and coordination with internal stakeholders.
• Handled client inquiries and service requests, resolving issues efficiently and maintaining strong stakeholder relationships.
• Ensured adherence to banking policies, AML/KYC requirements, audit standards, and operational procedures while maintaining accurate records and documentation.
• Assisted in cross-selling financial products and financial services by understanding customer needs and recommending suitable solutions.
• Coordinated with internal departments and external stakeholders to ensure smooth execution of banking operations, service requests, and compliance-related activities.

Mathematics Teacher - Matrix Academy - Bhopal

(2019-11 - 2024-08)

• Taught students from Grades 6 to 10, with specialisation in Grades 8, 9, and 10.
• Conducted concept-focused and exam-oriented teaching to improve academic performance.
• Specialised in remedial classes, particularly for Grade 10, focusing on weak areas and fundamentals.
• Designed and prepared study modules, assignments, practice sheets, and test papers.
• Provided one-to-one and small group doubt-solving sessions.

B.Tech/B.E. - Mechanical - Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) (2015 - 2019)

Class XII - St. Joseph's Co-ed School (2014 - 2015)

Class X - St. Joseph's Co-ed School (2012 - 2013)