General Manager PTL operations - Driver Logistics - Kochi, Kerala
(2023-10)
- Managed operations ensure seamless end-to-end services.
- Over viewing First Mile, Mid Mile, and Last Mile operations
- Led operations, projects, transport and continuous improvement.
- Built and maintained long-term customer relationships .
- Drove business growth while implementing cost controls.
- Maximized revenue through key long-term growth initiatives.
- Implemented staff engagement, diversity, inclusive workplace.
- Enhanced logistics supply chain needs by boosting KPIs and adopting Lean strategies.
- Ensured compliance in vendor monitoring and supply chain
- Optimized transport and storage processes for efficiency.
- Implemented transport modes and routes to reduce delivery times.
- Solved logistics challenges while maintaining service levels .
- Supported new business initiatives and contributed with reviews.
- Monitored dispatch and arrival times for accurate transport.
- Provided first-class customer care by resolving operational issues and managing complaints.
Senior Manager - Gateway - Delhivery Ltd - Coimbatore, Tamil Nadu
(2021-09 - 2023-09)
Gateway Operation - ( Mid mile ,First Mile, Last mile)
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.
- Developed and shared best practices across company to align with objectives and quality standards.
- Oversaw budget, accounting and payroll to meet deadlines.
- Streamlined operations to consistently deliver on targets.
- Analyzed strategic, core and support processes to recommend improvements.
- Provided leadership to develop business plans and promote organizational vision.
State Head - Operation - E com express pvt ltd - Kerala
(2019-06 - 2021-03)
- Headed operations and functioning of HUBs, PPC, and DCs.
- Monitored cluster performance and tracked DC expenses.
- Developed weak DCs through analysis and recovery strategies.
- Conducted training to ensure adherence to operational processes.
- Maintained all assets and IT hardware properly.
- Checked process flow and ensured correct layout of DCs and HUBs.
- Ensured security protocols were followed in HUBs.
- Managed Hub & Warehouse operations: inbound (receiving), midbound (processing), and outbound (shipping).
- Controlled quality and ensured health and safety compliance.
- Maximized transportation efficiency using analytical problem-solving and cost analysis.
- Established strong working relationships with customers and suppliers through extensive networking.
- organizational processes to improve workflows and delivery rates.
- Fostered teams by creating empowering work environments.
- Managed work pace and delivery flows across departments.
- Focused teams on key aspects of product and service delivery to achieve objectives consistently.
Supply chain Manager - Universal Group - Kochi, Kerala
(2018-12 - 2019-07)
- Drafted and implemented the operation and process flow
- Managed warehouse operations.
- Conducted system builds, reviews, and administration.
- Implemented the stock levels vs ordering mechanism .
- Ensured compliance with company regulations and procedures.
- Motivated teams to improve operations and increase efficiency.
- Developed strong relationships with, management, and vendors.
- Trained and evaluated warehouse staff, boosting performance and productivity.
- Monitored fuel, storage, and maintenance expenses to stay within quarterly budgets.
- Planned and optimized labour resources to maximize productivity.
SCM Manager - Landmark Arabia - Dammam, Saudi arabia
(2008-12 - 2018-10)
- WH Operations management (2.5 Lakhs Sqft WH)
- Monitoring 'End to end' supply chain process - Supplier to store
- Adherence to customer Service Level Agreement (SLA) & SOP's
- Layout design and flow chart for the effective space management
- Inventory and asset management for the regional WH
- Cost effective fulfillment Warehousing & B2B delivery
- Project of new technology/System/Processes (WMS)
- Work closely with retail teams in reviewing Stock movements
- Supplier performance measurement, transport management
- Carton standardization, Price & security at origin project.
- Prepared orders to deliver excellent presentation and quality standards.
- Optimized team training and staff development.
Warehouse Manager - PG K Distributors - Kerala, India
(2001-04 - 2005-10)
- Order receipts, Order processing, storage & Dispatches
- Generating Stock & MIS reports
- Handle domestic logistics & Transport Management
- Procurement of material for warehouse projects
- Timely communication regarding inventory levels to buyers
- Planning & stacking merchandise at the warehouse
- Coordinating with the inventories status with planning Department
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Trained, guided and evaluated warehouse workers, increasing performance and productivity rates.
- Created and enforced policies and procedures for the entire logistics team.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Coached the warehouse team on FIFO monitoring.
