Lead Acquisitions/ Customer Care - Telecom
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Dedicated and detail-oriented Service and marketing Professional with 18 years of experience in building relationships and delivering value across multiple industries. Team oriented self-starter who displays initiative and a positive attitude, a high level of integrity, drive and motivation. Eager to apply self in challenging projects with opportunities for innovation and learning
18 years of experience in Corporate Customer Life cycle management, Retention and relationship management, Vendor or partner management, Out bound Call Centre Management, Training, Data analysis and designing Reports, Product & Business Development, Tender Management, Quality and Process Excellence, Policy design and Implementation, TRAI Audit and compliances ➢ Worked in pioneering organizations in Consumer Product-Tea, Telecom and Telecom Infrastructure, Banking and Coaching ➢ Worked with Central and State Governments, Bank, School, and Tea Companies
2011- PGDBA in Marketing from Symbiosis (SCDL), Pune ➢ 2000- BSc. Agriculture from Assam Agricultural University, Jorhat with specialisation in Tea Husbandry and Technology.
