Apeksha Kunte

Detail-oriented professional with a strong background in customer support, Google Ads account management, and cross-functional collaboration. Recognized for excellent communication skills, the ability to build trust-based relationships, and consistently meeting performance goals while maintaining quality and service standards. Thrives in fast-paced environments requiring adaptability, organization, and proactive problem-solving.

SPE-CHD & Troubleshooting Specialist - Cognizant

(2025-08)

• Demonstrated expertise in root cause analysis, stakeholder management, and customer issue resolution in a fast-paced support environment.
• Consistently maintained a Customer Satisfaction (SAT) score of 4.7/5 through proactive communication and customer-centric service.
• Investigated and resolved billing-related concerns including payment discrepancies, invoicing issues, and account-related queries.
• Collaborated with cross-functional teams to escalate, track, and resolve complex customer issues efficiently.
• Maintained detailed documentation of customer interactions, findings, and resolution steps to support operational excellence.

Account Strategist - MarketStar India Pvt. Ltd.

(2024-09 - 2025-07)

• Managed a portfolio of Google Ads accounts, helping advertisers with campaign setup, technical issues, budget planning, and advertising strategies.
• Worked closely with advertisers to understand their needs and provide tailored recommendations, contributing to positive customer satisfaction.
• Assisted advertisers in optimizing campaigns by identifying opportunities to improve performance and maximize return on investment.
• Collaborated with clients and internal teams across multiple time zones, meeting deadlines with strong time management skills.

Outreach Manager - WeMakeScholars EdTech Pvt. Ltd.

(2023-06 - 2024-08)

• Led outreach efforts with domestic and international universities to expand partnerships and increase brand visibility.
• Built and maintained relationships with representatives from 100+ international institutions, supporting business growth and market expansion.
• Engaged in 15+ industry webinars annually to stay current on higher education trends and partnership opportunities.
• Managed social media channels, creating engaging content through copywriting, script development, and campaign ideation.
• Contributed to promotional video content, helping drive audience engagement and increase social media interaction by 12%.

B.Com (Hons.) - Villa Marie Degree College (2020-09 - 2023-06)

BPC (Intermediate) - Villa Marie Junior College (2018 - 2020)