Apoorv Yadav

Dedicated and performance-driven professional with strong communication, coordination, and problem-solving skills. Experienced in customer interaction, field operations, and target-oriented work environments. Known for adaptability, quick learning ability, and a proactive approach toward responsibilities. Capable of building strong relationships with clients and internal teams while consistently contributing to business growth and service excellence.

Cafe Manager at Ravi Snacks Corner (2025-01 – Present)

• Customer Relationship Management - Greeted walk-in customers, understood their requirements, built strong long-term relationships with local and regular customers, and collected feedback to support service improvement and repeat business.
• Sales & Business Development - Promoted menu items and offers to drive sales, applied upselling and cross-selling techniques to increase revenue, educated new customers about loyalty programs and schemes, and supported promotional and marketing activities.
• Transaction & Operational Handling - Handled daily billing and transactions (Cash, UPI, Card), maintained sales records and basic reports, supported inventory and stock coordination, and efficiently managed multiple customers during peak hours.
• Customer Service and Issue Resolution - Resolved customer complaints and service issues professionally, maintained service quality and hygiene standards, and coordinated with team members to ensure smooth daily operations.
• Manpower Planning & Team Management - Planned daily manpower requirements, allocated tasks, managed team performance, and ensured optimum workforce utilization to meet operational targets.
• Store Operations & SOP Compliance - Ensured daily store readiness and SOP compliance including opening/closing checks, hygiene standards, service-level monitoring, and customer issue handling.

Bachelor's of Business Administration in Marketing Management – CCS ( CHAUDHARY CHARAN SINGH) UNIVERSITY (2021 – 2024)