Apoorva Das

Software engineer with over 5 years of experience. A skilled and motivated Developer with experience in React, TypeScript, and JavaScript. Skilled in building dynamic web applications, integrating AI/LLM APIs, using software development best practices and problem-solving skills to create user-friendly applications

Software Engineer at Nice Ltd. (2021-07 – Present)

Software Engineer at Nice Ltd. working on CXOne Agent - Copilot and Knowledge Hub, and Automation Studio projects

• Built and maintained frontend for Agent Copilot (CXone) using React and TypeScript, enabling real-time agent assist capabilities for a global user base
• Integrated LLM-driven insights with the UI, rendering dynamic Adaptive Cards to deliver instant summaries, sentiment analysis, knowledge base answers, and resources, significantly improving agent productivity and accuracy
• Collaborated with backend teams on payload handling, schema mapping, and developed robust REST API contracts for seamless data exchange and feature rollout across services
• Optimized user experience by driving performance enhancements, enabling reusable components, and implementing effective state management (Redux), resulting in a more scalable and responsive application
• Collaborated with cross-functional teams to refine AI-driven workflows and develop smart suggestions, driving the release of high-impact features that improved customer satisfaction, streamlined processes, and ensured continuous alignment with business goals in agile sprints
• Contributed to the development of NICE Advanced Process Automation, enabling users to identify inefficient processes, optimize workflows with automated flows, and measure performance for ongoing improvement
• Developed key components for a cloud-based Real Time Designer using React and Javascript, improving usability and responsiveness
• Implemented automated testing using Cypress and Jest, enhancing code quality and reducing regression issues

BE in Computer Science – Pune Institute of Computer Technology (2021-06)