Appus George

Attentive Front Office Manager bringing proven expertise in managing, maintaining and improving front office operations. Highly knowledgeable about industry regulations and best practices. Self-motivated individual with a 'hands on approach' and a keen interest to learn new service styles and to develop the art of skills.

Intent to build a career with leading corporate of hi-tech Environment with committed & dedicated people, which will help to explore myself fully and realize my potential willing to Work a key player in challenging & creative environment.

Front Office Executive at ISSACS RESIDENCY MUNNAR (2026-03 – Present)

• Managing guest check-ins and check-outs while ensuring excellent customer service.
• Handling reservations, inquiries, and guest requests professionally and efficiently.
• Coordinating with housekeeping and other departments to ensure smooth hotel operations.
• Skilled in system handling, front office software, booking management systems, and billing operations.
• Assisting guests with travel information and resolving concerns promptly.

Front Office Manager & Billing Assistant at KERALA STATE ELECTRICITY BOARD (2021-05 – 2024-11)

• Improved office communications with internal controls and clear. Defined prioritization guidelines.
• Assisted staff during peak business times to meet administrative and operational demands.
• Worked collaboratively with other departments to coordinate administrative solutions to various operational issues.
• Used patience, tact and diplomacy to defuse anger and resolve conflicts between staff or with outside individuals.
• Checked accounting transactions and cash handling procedures to verify compliance with financial management guidelines.
• Arranged schedules and assignments for administrative team to handle workload demands.
• Communicated policy updates to department, answered questions and monitored compliance.

Bachelor of Travel and Tourism Management in Travel and Tourism Management – St. Thomas college MG University (2016 – 2019)

Higher Secondary in Biology Science – JJMMHSS Yendayar (2014 – 2016)

High School – Assumption High school Palampara (2014)