Apurba Maji

With 11 years of experience in the automotive industry, I specialize in Spare Parts Sales (counter,

workshop, and garage), Inventory Management, and Aftersales Service. I have worked with dealers representing prestigious brands such as Land Rover, Jaguar, Nissan, Renault, Infiniti, Ford, Lincoln,

and MAN Trucks across the Gulf and India. My expertise spans parts sales, customer service,

problem-solving, operational efficiency, and manpower management. Additionally, I have successfully managed a small branch, overseeing all operations in the spare parts department. I am proficient in inventory management software (SAP, Autoline, Tally) and data analysis tools (Microsoft

Excel, Power BI). I am now seeking a challenging opportunity to leverage my skills and contribute to the growth and success of the automotive sector.

 Al Tayer Motors. Duration: Feb 2019 to May 2023.

Designation: Parts Advisor Dubai, United Arab Emirates.

•Managed a wide range of job responsibilities, including accurate estimation for workshops,

garages, and retail counters.

 Resolved customer complaints and concerns in a professional and timely manner, ensuring high levels of customer satisfaction and repeat business.

 Supported technicians and service advisors in getting required parts for work orders.

 Planning the parts order based on consumption and future requirements.

 Suhail Bahwan Automobiles LLC. Duration: Jan 2016 to Mar’ 2018

Designation: Sales Executive - Vehicle Spare Parts. Muscat, Oman.

•  Led a team comprising one parts picker and one sales executive, delegating tasks and providing guidance as needed.  Supervised the day-to-day operations of a small branch, ensuring smooth workflow and customer satisfaction.  Managed the entire lifecycle of materials, from inward goods receipt to outward dispatch. Planned parts orders based on inventory analysis and consumption trends.  Fulfilled workshop parts requirements by ensuring timely availability and dispatch of parts.  Supported the sales executive in achieving sales targets and ensuring a seamless customer experience.  Managed credit collection processes, resolving disputes and ensuring timely recovery.  Processed warranty claims and returns, ensuring compliance with company policies.  Generated and submitted periodic reports to management regarding branch performance, inventory status, and customer feedback.

 H R Automotives Pvt Ltd - (Dealer of MAN Trucks) Duration: Nov 2013 to Dec 2015

Designation: Executive (Spare parts sales) Siliguri, West Bengal, India.

•Supervised a team of 10 and optimized service operations.  Compiled sales, expense, and inventory reports for profit analysis.  Troubleshot commercial vehicle issues and ensured customer satisfaction.  Respond to warranty and post-guarantee service calls, and promptly resolve service issues within the shortest possible time frame.  Compiling and presenting reports to higher authorities, including daily, weekly, and monthly reports, as well as reports on vehicle availability, off-road status, mean time between failures, repeat failures, product complaints, ancillary work,"Z" factor, AMC, dealer development, KAM, repeat sales, warranty cost analysis, service promotional activities, and spare part analysis.

Utkal Automobiles Limited, India (Jun 2012 – Oct 2013) Supervisor

 Supervised 15 personnel and managed warranty claims.

 Scheduling and prioritizing work activities based on skill level and work priority.

 Fostering and maintaining strong customer relationships while surpassing their expectations.

 Managing and facilitating internet-based warranty and job card processing.

Lakhotia Motors Pvt Ltd, India (Jan 2011 – Jun 2012) Service Advisor

 Diagnosed vehicle issues and coordinated service repairs.

 Created estimates and managed service documentation.

 Monitored warranty claims and coordinated returns/replacements.

Technical education & training  

•2020 Fundamentals of digital marketing certification from GOOGLE Digital Garage.

•2012 Vehicle Basic Training from MAN trucks India Pvt Ltd.

•2009 Automobile Services & Maintenance Course from West Bengal State Council of Vocational Education & Training. Secured 86.33% Marks. (2 years certification course)

•2005The Computer Literacy Program from I.B.M. Secured 67 % Marks. (2 years certification course)

Academic qualification

•2010 Bachelor of Arts from Vidyasagar university.

•2005Higher secondary certification from West Bengal state council of Higher Education.

•2003Secondary certification from West Bengal Board of Secondary Education.