Desktop Engineer - K. J. Somaiya College - Mumbai, India
(2017-03 - 2020-07)
- Installed, upgraded, and provided technical support for Windows OS and authorized desktop applications, ensuring seamless operation across systems
- Conducted regular maintenance, repairs, and troubleshooting for computers, laptops, and peripherals to ensure optimal performance
- Diagnosed and resolved network-related issues, ensuring stable and secure connectivity for users
- Coordinated and executed preventive maintenance schedules and system optimizations to enhance system reliability and performance
- Assisted with Zoom meetings, providing technical support to ensure smooth virtual meeting experiences
- Addressed and resolved day-to-day IT queries, ensuring timely solutions to technical challenges across the organization
Desktop Engineer - K. J. Somaiya College - Mumbai, India
(2022-09 - 2024-03)
Highlight your accomplishments, using numbers if possible.
Desktop Engineer - ACMA Computers - Clint Site (Emirates Logistics India Pvt. Ltd.) - Mumbai G PAN India
(2024-05)
- Installed, upgraded, and troubleshot Windows OS and key applications (Efreight suite, Zoho, Logisys, WMS) across PAN India systems
- Managed O365 accounts by making licensing decisions
- Provided expert troubleshooting for Microsoft Outlook and email-related issues, managing email flow to ensure smooth delivery
- Diagnosed and resolved issues with biometric devices to ensure smooth functionality
- Collaborated with vendors to address and resolve errors in surveillance systems and hardware
- Installed and managed CrowdStrike Falcon Sensor Antivirus, including console management tasks
- Managed and troubleshot Network Attached Storage (NAS) systems, optimizing performance and availability
- Performed Active Directory User and Computer Management including user account configuration
- Maintained Sophos Firewall rules, including URL filtering, user-based access control, and troubleshooting VPN/tunnel connectivity issues to ensure secure and uninterrupted network access
