Arati Langote

Over 1+ year of rich experience in AWS Cloud Support Associate, delivering tailored technical solutions in the fast-paced Cloud Computing field. Worked as an AWS Cloud Support Associate at Amazon Web Services India Pvt. Ltd., diagnosing complex customer issues and implementing effective resolutions to ensure high service reliability.

Provided technical assistance across multiple key AWS Services including Amazon Connect, AWS Amplify Console/Framework, AppSync, SNS, SQS, S3, Lambda, Cloud Formation, CloudFront, CloudWatch, EC2, RDS, VPC, IAM, DynamoDB and AWS AI services including Amazon Q, Amazon Bedrock. Developed strong skills in cloud troubleshooting, customer-focused technical support, and web/mobile application development, building a versatile professional profile. Achieved significant improvements in customer satisfaction scores by introducing innovative problem-solving techniques and refining service documentation.

Displayed excellent communication and teamwork skills, collaborating with cross-functional teams to boost service quality and operational efficiency.

AWS Cloud Support Associate (DMI) at Amazon Web Services India Private Limited (2024-08 – 2025-09)

• Resolved 10+ customer issues/week across AWS services by analyzing system logs, reproducing problems, and providing clear, detailed solutions.
• Diagnosed complex cloud issues using monitoring tools like CloudWatch logs, CloudTrail events, and System level debugging, reducing average resolution time.
• Independently handled high-severity incidents, ensuring service recovery within SLA timelines.
• Improved customer experience by maintaining CSAT score through clear communication and timely updates.
• Collaborated with internal teams to enhance documentation and improve overall service reliability.
• Committed to ongoing learning to deliver exceptional, up-to-date technical support.
• Provided architectural guidance on various AWS services such as Amazon Connect, AWS Amplify, AppSync, SNS, SQS, Lambda, and CloudFormation.
• Maintained effective communication with customers, ensuring clarity in problem resolution and timely updates.
• Monitored service health and escalated critical issues to engineering teams for prompt resolution.
• Used AI-driven insights to ingest and summarize thousands of lines of CloudWatch logs and CloudTrail events.

Android Application Developer Intern at Technolite Info Solutions LLP (2023-01 – 2023-06)

• Designed and developed an Android application from initial concept through to deployment, ensuring it met client requirements and user expectations.
• Managed the full software development lifecycle for live projects, including requirement gathering, analysis, development, testing, and deployment.

AWS Cloud Virtual Internship at AWS Cloud Academy (2022-07 – 2022-09)

Completed AWS Cloud Virtual Internship with AWS Cloud Academy, gaining practical cloud computing knowledge and skills.

Web Development Intern at ECS Software Technologies (2021-07 – 2021-09)

Worked as a Web Development Intern at ECS Software Technologies, Karad, contributing to website design and development projects.

B.Tech. in Computer Science and Information Technology (CSIT) – K. E. Society's Rajarambapu Institute of Technology, Islampur (2023)