Aravind Aravind

Virtual Care Officer with 2+ years of experience in high-volume banking environments. Expert in conflict resolution, regulatory compliance, and increasing customer satisfaction metrics. Proven track record of managing 60 daily customer interactions with a 95% resolution rate.

Virtual Care Officer - HDFC bank Ltd

(2023-08)

• Resolving customer queries and complaints. Resolved 60+ Outbound queries daily with a 95% first-call resolution rate reducing customer wait times by 15%.
• Providing customers with relevant information. Maintained a 98% accuracy rating in explaining complex banking products, resulting in a 10% increase customer product adoption.
• Complying with banking rules and regulations. Ensured 100% adherence to KYC and RBI regulatory guidelines, consistently passed all internal compliance audits with zero errors.
• Taking ownership of each customer's call: Achieved a 48/50 average customer satisfaction (CSAT, score by prioritizing complex account issues and providing tailored financial solutions.

M.Com - Computer Application - Sri Jayendra Saraswathy Maha Vidyalaya College arts and science (2023)

B.Com - Computer Applications - Kovai Kalaimagal College of Arts and Science (2021)