Arcen Mukherjee

Incident Manager (Spanish)

With 14+ years of total work experience in the field of language interpretation /technical translation/ Live voice simultaneous interpretation in a bilingual domain (Spanish-English) and IT Service Management (Primarily incident management) for LATAM clients like Scotiabank, Sabadell and Cemex Mexico.

I have been associated with Embassy of Mexico, New Delhi (at the age 19) in 2010 when Mexico was invited as the focal country in the International book fair of Kolkata 2010.

I was ranked 2nd in the National Speech competition in Spanish Language, organized in Kolkata by Embassy of Costa Rica, New Delhi, India.

3 Years Advance Diploma (Spanish): Language Diploma in Spanish

Ramakrishna Mission Institute of

PROFESSIONAL SUMMARY

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Spanish Language Expert & ITSM Service Coordinator with around 14 + years of total work experience in Bilingual IT service Management (ITIL) /Customer support delivery, translation & interpretation and IT infra support for LATAM and European Clients, in the field of Spanish-English language domain. Interacted with various Hispanic clients in Latin America and Spain regarding client service management and interaction.

• Currently associated with HCL Hyderabad as technical services specialist for LATAM domain, acting as bilingual delivery expert and Service Coordinator (Spanish) in Service Management: ITIL based process. Also, I have worked as full time employee for 7 years for IBM Hyderabad.

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Experienced in Service Management (IPC), Customer Support, Product Remote implementation and support, Interpretation, Live Speech Translation and Language Training.

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Ranked 2nd in the National Speech competition in Spanish Language, organized at Kolkata by the Embassy of Costa Rica, New Delhi, India.

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Consistently maintained a respected record of accomplishment of developing internal controls, best practices and ensuring adherence.

SKILLS

Culture, Golpark, Kolkata