Archana Hasini

Experienced and highly skilled Home Loan and Mortgage and Personal Credit Underwriter with expertise in reviewing and underwriting various types of mortgage loans. Strong understanding of risk assessment, credit evaluation, and regulatory compliance. Proven track record of making sound lending decisions while maintaining high levels of customer satisfaction.

Looking for a position where I can use my knowledge of mortgage products, underwriting guidelines, and credit analysis to deliver exceptional results and contribute to the success of a leading financial institution

Credit Manager and Credit underwriting - Axis Bank Limited - Pan India

(2022-04)

As a team lead, taking care of pan India location files with credit underwriting responsibilities for personal loans and home loans.

• As a team lead, taking care of pan India location files with 5 members underwriters. Giving decision on L2 level cases and guiding the team to maintain good productivity and healthy TAT.
• Conducting location wise teams calls with business team for healthy co-ordination
• Downloading policy updates to team, make them understand and giving quick query resolution on critical time
• Maintaining productivity reports of the team and giving my best to achieve their monthly targets
• Data Entry vendors visit as per schedule in a month to make them understand where they are missing repeatedly and guiding them to improve quality in data entry
• Taking care of Audit observations and business team escalations, responding in a prompt manner
• Handling HL LAP products, Salaried and Self-employed profiles
• Taking care of entire PAN INDIA files Doing under writing on Both Salaried Self-Employed profiles
• Maintaining Healthy Productivity and TAT

Escalation Manager - ICICI Bank

(2018-11 - 2022-01)

Worked as Escalation Manager for Home loan, Personal loan and commercial loans.

• Worked as Escalation Manager for Home loan in ICICI Bank for 3.5 years
• Experience of retail banking and interacting with high profile wealth customers
• Proficiency in written and verbal communication in English And Hindi language
• Delivering professional and personalized customer service to corporate and Individual
• Understanding the needs of customers and advising appropriate products.
• Handling the escalation and documentation of entire procedures.

SME in outbound services - Intelenet global services (Deputed to AXIS BANK)

(2015-08 - 2018-08)

Worked as a SME in outbound services handled personal loans

Customer service executive - Eurekha forbes limited

(2013-01 - 2015-08)

Master of Business Administration - Finance - St Anthoneys pg college (OU university)