Archana Madnani

To seek a job opportunity in an organization that provides challenging Task, environment and career growth and like to work in a highly Demanding position to excel my team work skills. Would like to acquire Appropriate field exposure to complement and provide right context to My field of education. Over 4 years of experience in service industry. Expert in handling queries of customers and providing them support. Typing speed of 30-40 wpm.

Receptionist - INDIAN PUBLIC HIGH SCHOOL, RAK UAE - RAK, UAE

(2018-01 - 2019-12)

• Greeting visitors.
• Managing security and telecommunications systems.
• Handling queries and complaints via phone, email and general correspondence.
• Transferring calls as necessary.
• Taking and ensuring messages are passed to the appropriate staff member in time.
• Managing meeting room availability.

Sr. CCE /Process Expert - Dishtv India Ltd. ( A Zee Network Enterprise )

(2006-09 - 2009-01)

Worked as a Sr. Customer Care Executive/Process Expert with Dishtv India, providing support to Dishtv customer with highest level of Backend resolution (FTR).

• Rectify errors in customer accounts, dealer accounts and provide dealer commision.
• Have been awarded as the Star Performer of the week.

Customer Care Executive - ALPHA DIRECT PVT. LTD.( A FRANCHISE OF CITI BANK)

(2005-01 - 2006-07)

Worked as a Customer Care Executive, make call to customer and giving them information about credit card.

B.COM - Delhi University

12th

10th