Archana Rajesh

Operations professional with 4 years of experience driving execution in high-volume environments, with strengths in stakeholder coordination, process improvement, and performance tracking. Proven ability to manage cross-functional workflows, maintain dashboards and reporting, and support delivery of initiatives with high accuracy and efficiency. Adept at translating operational data into actionable insights, supporting leadership updates, and enabling seamless collaboration across cross-functional and global teams.

Recognized for ownership, adaptability, and delivering results under tight timelines in dynamic, global settings. Seeking to leverage this foundation to contribute to strategic operations and business enablement within a leading organization.

Senior Associate – Global Insurance/Business Operations (Europe Corporate Lines) - Allianz Services India - Thiruvananthapuram

(2022-02 - 2026-01)

• Coordinated high-volume operational workflows across multiple regions (Europe, UK, South Africa, Benelux), ensuring timely execution, SLA adherence, and alignment with business priorities.
• Acted as a single point of contact (SPOC) for global stakeholders, managing communication, tracking deliverables, and ensuring timely resolution of queries and dependencies.
• Supported execution of cross-functional initiatives and process improvements, contributing to enhanced workflow efficiency and reduced turnaround times.
• Maintained and managed trackers, dashboards, and status reports, providing visibility into operational performance and KPIs.
• Prepared leadership-ready reports, trackers, and documentation to support decision-making and stakeholder updates.
• Managed workflow queues and prioritized tasks based on urgency and business impact, ensuring consistent delivery within defined timelines.
• Facilitated coordination across underwriters, brokers, and internal teams, ensuring seamless execution across multiple business lines.
• Identified process gaps and inefficiencies, proactively recommending improvements to enhance productivity and operational consistency.
• Developed and maintained SOPs, process documentation, and process governance documentation, ensuring standardization and knowledge continuity.
• Performed data validation, discrepancy analysis, and quality checks, ensuring high data accuracy and minimizing downstream errors.
• Supported performance tracking and KPI monitoring using Excel-based analysis to generate operational insights.
• Ensured compliance with process standards, data confidentiality, and governance requirements, maintaining audit readiness and operational integrity.

Bachelor of Technology - Biotechnology & Biochemical Engineering - Mohandas college of Engineering and Technology (2017-08 - 2021-09)

Higher Secondary Education - CBSE - Kendriya Vidyalaya Pangode (2016-05 - 2017-05)

Senior Secondary Education - CBSE - Kendriya Vidyalaya Pangode (2014-05 - 2015-05)