Senior Quality Assurance - Kovai Co - Coimbatore, India
(2019-11 - 2024-07)
Managed defect lifecycles using Jira, led defect triage, contributed to sprint planning, and created comprehensive test plans.
- Led manual and cross-browser testing efforts for Azure services across varied web platforms, ensuring product compatibility and stability.
- Developed and implemented Selenium-based automation frameworks, which reduced manual testing by 50% and improved overall test coverage.
- Integrated automated tests into Jenkins CI/CD pipelines, accelerating release cycles by 60% through efficient test automation.
- Executed API and performance testing using Postman, REST Assured, and JMeter, enhancing system performance by 60%.
- Drove cross-functional collaboration with product managers, developers, and DevOps teams to align QA processes with development, increasing efficiency.
- Decreased critical post-release bugs by 60% through proactive defect tracking and management using Jira.
- Improved system performance by 60% through API performance testing using JMeter and Postman.
Software Test Engineer - TeleDNA Communications - Bengaluru, India
(2016-10 - 2019-01)
Responsible for conducting tests, bug tracking management, writing reports and collaborating with the product design team.
- Applied 3-tier architecture methodology for developing mobile applications.
- Improved bug tracking process through JIRA implementation.
- Contributed insights in weekly product design meetings to enhance user experience.
- Reviewed daily test reports and recognized repeated themes to minimize defects.
- Decreased unresolved bugs by 40% using JIRA implementation.
- Reduced defect recurrence rate by 35% through recurring tests analysis.
- Boosted customer satisfaction by 20% by contributing to user experience priorities.
Technical Support Engineer - SendMyGift - Bengaluru, India
(2015-10 - 2016-10)
Provided technical support, implemented a knowledge base, and collaborated with product development.
- Provided support to customers by resolving technical issues within the first contact.
- Developed and implemented a knowledge base system for troubleshooting and enhancing efficiency.
- Collaborated with the product team to resolve repetitive software bugs.
- Improved customer satisfaction by 15% exceeding company target.
- Reduced the resolution time per case by 30% via knowledge base implementation.
- Reduced customer reported issues by 25% via bug fixes.
Customer Support - Serco Global Service (Flipkart) - Bengaluru, India
(2015-01 - 2015-10)
Managed customer communications via email, phone, and social media while maintaining up-to-date records.
- Addressed customer inquiries and complaints while maintaining high satisfaction rates.
- Improved customer retention through expert recommendations and knowledge base management.
- Documented customer interactions within HubSpot CRM.
- Consistently achieved a 96% customer satisfaction rate when handling inquiries.
- Improved customer retention by 9% by recommending products through knowledge base and customer relationships.
