Customer service executive
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Dedicated professional with experience across Fraud Management (Walmart) and Customer Service (Reliance Jio). Expert in policy interpretation, data-driven decision-making, and high-pressure problem solving, seeking to drive efficiency and brand safety as a associate.
Customer service executive at RELIANCE JIO (2023-01 – 2025-07)
Highly motivated and results-oriented Customer Service Executive with 2 years of experience in resolving customer inquiries, exceeding expectations, and building positive relationships. Possess strong computer proficiency, financial knowledge, and excellent communication skills. Committed to providing exceptional service and ensuring customer satisfaction.
Associate at SONNENKRAFT SOLUTIONS (WALMART) (2025-04 – 2025-12)
Detail-oriented Risk Management Associate with extensive experience supporting Walmart's marketplace integrity via Sonnenkraft Solutions. Proven track record in protecting brand reputation by meticulously auditing product data against complex legal and corporate policies. Expert in identifying fraudulent patterns and making high-stakes "Allow/Block" decisions to ensure a safe consumer environment.
B.ed - Krantiveer tataya tope university(Running)
M.A. – Jiwaji university (2025)
B.A – Jiwaji university (2023)
HSC – M.P. Board (2020)
SSC – CBSE Board (2018)
