Archita K

Network Engineer with 3+ years of experience in enterprise network operations, monitoring, troubleshooting, and incident management within 24×7 production environments. Skilled in TCP/IP, Routing & Switching, OSPF, BGP, VLANs, DNS, DHCP, VPN, SD-WAN, FortiGate Firewalls, Zscaler (ZIA/ZPA), and network security operations. Hands-on experience using SolarWinds, CA Spectrum, Moogsoft, ServiceNow, and Splunk for network monitoring, incident management, and root cause analysis.

Cisco Certified Network

Associate (CCNA) and Microsoft Certified Security Operations Analyst (SC-200) with a strong foundation in enterprise networking and cybersecurity.

Technical Analyst at Computacenter India Private Limited (2025-07 – Present)

Provide L2 support for enterprise network infrastructure in a 24×7 production environment, ensuring high availability and reliable network operations.

• Monitor and troubleshoot enterprise networks using SolarWinds, CA Spectrum, Moogsoft, Splunk, and ServiceNow, proactively identifying and resolving network and security incidents.
• Diagnose and resolve issues related to LAN/WAN, TCP/IP, Routing & Switching, VLANs, STP, OSPF, BGP, DNS, DHCP, NAT, VPN, and SD-WAN connectivity.
• Support FortiGate Firewalls by troubleshooting firewall policies, NAT, VPN connectivity, traffic flow, and security rule validation.
• Troubleshoot Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) issues, including secure web access, authentication, proxy connectivity, and Zero Trust application access.
• Perform log analysis and packet-level troubleshooting to identify the root cause of network outages, latency, routing issues, and connectivity failures.
• Investigate and resolve routing, switching, WAN, VPN, and firewall incidents while collaborating with internal engineering teams, ISPs, and third-party vendors.
• Manage incidents, service requests, problem records, and change requests through ServiceNow, ensuring accurate documentation and compliance with ITIL-based processes.
• Participate in planned maintenance activities, network changes, post-change validation, and software upgrades with minimal service disruption.
• Prepare Root Cause Analysis (RCA) reports, maintain technical documentation, update knowledge base articles, and document standard operating procedures.
• Collaborate with global network, security, and infrastructure teams to maintain secure, resilient, and high-performing enterprise network services.
• Maintained 98%+ SLA compliance by ensuring timely incident resolution, effective prioritization, and proactive customer communication.
• Contributed to reducing ticket backlog through efficient queue management, proactive follow-ups, and timely resolution of high-priority incidents.

Associate Technical Analyst at Computacenter India Private Limited (2023-07 – 2025-06)

Monitored enterprise network infrastructure in a 24×7 NOC using SolarWinds, CA Spectrum, Moogsoft, and Splunk to ensure network availability and performance.

• Performed initial troubleshooting for LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching incidents, escalating complex issues to L2/L3 teams.
• Logged, prioritized, and managed incidents through ServiceNow, ensuring accurate documentation and timely resolution within SLA.
• Coordinated with internal engineering teams, ISPs, and vendors to support incident resolution and planned maintenance activities.
• Maintained shift handover reports, technical documentation, and knowledge base articles to support operational continuity.
• Consistently maintained 98%+ SLA compliance by effectively managing incident queues and providing timely updates to stakeholders.

Master of Computer Applications in Specialization in Cybersecurity – Amrita Vishwa Vidyapeetham (2024 – 2026)

Bachelor of Technology in Computer Science and Engineering – SRM Institute of Science and Technology (2019 – 2023)