Arihanto Ghosh

Looking to work in an organization that can provide a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.

Process Trainer at DISA Global Solutions Pvt. Ltd. (2025-05 – Present)

Working as a Trainer for the Public Record department having successfully deployed 5 consecutive batches.

• Creating/designing interactive modules over MS Office, Monthly PKTs, creating process updates into interactive modules and strengthen Operation – Quality – Training workflow.
• Working on critical business transitions for Public Records.

Trainer at Startek (2023-01 – 2025-05)

Working as a Trainer for Public Record Researcher department having successfully deployed three consecutive batches, each of 25 candidates each.

• Creating/designing interactive modules over MS PowerPoint – Monthly PKT, channelizing process/global updates into modules and perform dip checks.
• Working on bottom quintile – arrange refresher session, perform dip checks, RAG analysis and projecting information.

Senior Associate at Wipro Limited (2019-07 – 2022-10)

Promoted in August 2020. Working as Project Implementation Manager for AT&T and leading the Provisioning department with a 6-member team.

• Supporting Technical Fiber Broadband Installations with weekly client meetings and handling client escalations.
• Delivered service has led to 12.5% growth in AT&T revenue.

Customer Service Advisor at Concentrix Daksh (2018-10 – 2019-05)

Managed customer concerns regarding flight passenger's itinerary changes, flight information, issuing tickets, check-in, solving ticket related problems and check-in baggage, flight reservations and questions about customer loyalty programs.

• Earned hands-on experience on Amadeus and Galileo GDS system and CRM to monitor customer interactions and data.

BCA (Hons) – Techno India Saltlake (2014-08 – 2017-07)

AISSCE in Computer Science – Kendriya vidyalaya cossipore (2013-04 – 2014-05)