Customer Lead
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I am a dedicated customer service and digital marketing professional with over eight years of experience across client support, claims analysis, and online brand development. Currently serving as a Senior Sales Expert at HDFC Life, I specialize in resolving customer inquiries with professionalism and efficiency. My previous role at WNS involved detailed claims assessments for a New Zealand-based client, where I also led a team that consistently exceeded sales targets and contributed as a trainer and subject matter expert.
I have over 8 years of diverse professional experience spanning customer service, claims analysis, and digital marketing. Currently, I'm a Senior Sales Expert at HDFC Life, where I manage customer inquiries and ensure high satisfaction through effective communication. Previously, at WNS, I served as a Senior Associate and claims advisor for ANZ, a New Zealand-based client.
In this role, I analyzed accident reports, maintained service standards, and led a team that surpassed sales targets by 15%. I also contributed as a trainer and subject matter expert.
At Hexaware BPS, I worked in background verification for U.S. candidates, ensuring data accuracy and policy compliance.
BE Mechanical Engineering from Nagpur University
