Arish Selvaraj

Quality Analyst with 3.5+ years of experience in Quality Assurance, Customer Operations, and Escalation Management. Skilled in conducting audits, monitoring performance, coaching teams, and driving process improvements to enhance service quality and operational efficiency.

Quality Analyst at NoBroker Technologies Solutions Private Limited (2025-01 – Present)

Quality Analyst at Altruist Technologies Private Limited (2024-01 – 2025-01)

• Auditing team performance and providing feedback to improve quality and process adherence.
• Identifying gaps in customer handling and working with teams to improve overall service quality.
• Monitoring quality scores, preparing performance reports, and sharing actionable insights with management.
• Addressing process-related concerns and coordinating with stakeholders for timely resolution.
• Supporting team members through regular feedback, coaching, and process guidance.
• Maintained quality scores above 95% through regular monitoring, feedback sessions, and coaching initiatives.

International Escalations (Backend Team) at Altruist Technologies Private Limited (2023-01 – 2024-01)

• Escalating incidents to higher-level technical teams or management when necessary, ensuring timely resolution and minimal disruption to operations.
• Co-ordinated with cross functional teams to investigate and resolve high priority customer issues.

SME (Subject Matter Expert) at Altruist Technologies Private Limited (2022-01 – 2023-01)

• Served as the go-to person for complex queries, issues, and escalations within the process.
• Conducted knowledge sharing sessions and supported new hires during training.

Customer Relationship Officer at Altruist Technologies Private Limited (2022-01 – 2022-01)

• Responded promptly to customer inquiries via call, email and chat channels.
• Resolved customer concerns while ensuring a positive customer experience and adherence to service standards.

M.Sc. in Chemistry – Theni Kammavar Sangam college of Arts and Science