Senior Executive - Presales - Century Real Estate Holdings Pvt Ltd
(2024-07 - 2026-06)
- Engaged both inbound and outbound prospects by clearly presenting real estate offerings and assessing their interest level to determine sales potential.
- Organized and scheduled property visits, followed up diligently with clients to confirm participation, and collected feedback to aid the sales process.
- Ensured real-time updates of lead interactions and prospect data in CRM platforms, maintaining a clean and efficient sales database.
- Achieved and often exceeded predefined KPIs for client follow-ups, lead conversions, and engagement through effective communication strategies.
- Coordinated seamlessly with on-ground sales teams to transfer qualified leads and ensure consistency in customer experience across touchpoints.
- Addressed client concerns with professionalism and product knowledge, effectively nurturing trust and driving conversion readiness
Business Development Executive - Expert Callers - A Flatworld Solutions Company
(2023-07 - 2024-07)
Addressed challenges and obstacles in real estate transactions promptly and effectively. Proficiently understood the distinctive features, specifications, and unique selling propositions of Embassy Group projects. Provided expert guidance to the team, enabling them to effectively communicate the value proposition of projects to potential customers.
Consistently achieved high-quality scores, meeting quality, and adhered to deadlines. Demonstrated extensive expertise in the real estate sector, including a deep understanding of market dynamics, competitor analysis, and customer preferences. Conducted timely and effective performance reviews with Team Leads and the team.
Built and maintained strong relationships with clients, ensuring their satisfaction with real estate services.
- Actively generate leads through various channels such as cold calling, online inquiries, and referrals.
- Engage with potential customers to understand their needs, provide information about properties, and invite them for site visits.
- Cross-Selling/Up-Selling: Upsell or cross-sell real estate products and services to maximize sales opportunities.
- Assist in preparing and maintaining documentation related to sales leads, inquiries, and customer interactions.
- Build and maintain strong relationships with potential clients, addressing their queries and concerns effectively to enhance customer satisfaction.
- Coordinate and schedule site visits for interested clients, providing them with comprehensive information about the properties.
Client Relationship Officer - Expert Callers - A Flatworld Solutions Company - Embassy Group
(2022-10 - 2023-03)
Addressed challenges and obstacles in real estate transactions promptly and effectively. Proficiently understood the distinctive features, specifications, and unique selling propositions of Embassy Group projects. Provided expert guidance to the team, enabling them to effectively communicate the value proposition of projects to potential customers.
Consistently achieved high-quality scores, meeting quality, and adhered to deadlines. Demonstrated extensive expertise in the real estate sector, including a deep understanding of market dynamics, competitor analysis, and customer preferences. Conducted timely and effective performance reviews with Team Leads and the team.
Built and maintained strong relationships with clients, ensuring their satisfaction with real estate services. Engaged both inbound and outbound prospects by clearly presenting real estate offerings and assessing their interest level to determine sales potential. Organized and scheduled property visits, followed up diligently with clients to confirm participation, and collected feedback to aid the sales process.
Ensured real-time updates of lead interactions and prospect data in CRM platforms, maintaining a clean and e
Clinical Admin Coord Senior - Optum global solutions
(2023-03 - 2023-07)
- Provide high-quality customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assist members with scheduling appointments, including HouseCalls visits for comprehensive medical check-ups.
- Handle both outbound and inbound calls, ensuring that member requests are managed efficiently and effectively.
- Inform members about the rewards they are eligible for after completing certain health-related visits, which can range from $15 to $75. Ensure that members' medical histories are accurately updated and shared via email after visits.
- Support daily operations and contribute to maintaining the quality and efficiency of customer service processes.
Senior Sales Associate L-2 | Furniture & Appliances - NoBroker Technologies Pvt, Ltd
(2022-01 - 2022-11)
- Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
- Identifying promising prospects through cold-calling, networking, and customer referrals.
- Ensuring that all sales administration and customer service activities run smoothly.
- Providing overall guidance to newly-recruited Sales Representatives.
- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
- Develop, implement, and maintain sales activities and plans.
Senior Executive | Commercial & Residential - Quikr India Pvt Ltd
(2016-01 - 2021-12)
- Generating and following up with new business leads. Drawing up proposals and presenting them to prospective clients.
- Ensuring the process is carried out in accordance with company regulations, as well as health and safety codes.
- Establishing and maintaining relationships with the team as well as external clients and vendors.
- Addressing any questions or queries promptly and politely.
- Monitoring team and operations, and drawing up strategies to improve efficiency within the process.
- Assigning leads to the agents and making sure that they are properly followed up.
- Training new recruits and assigning them to the respective campaigns
Executive | Operations - Aegis Limited - Mahindra & Mahindra
(2014-01 - 2016-12)
- To handle calls from customers or clients and provide them with a solution to their queries.
- Communicate with internal and external clients to resolve issues, questions and concerns swiftly.
- Provide relevant information on the Tractor models and features to the clients and accurately defining their needs.
- Understanding the various Tractor models and constantly being updated on them to be able to provide clear explanations to the client and the team members
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features. Monitor customer complaints and reach out to provide assistance.
- Collaborate with the team to achieve common goals.
