Arjun Suryam

Dedicated and reliable System Administrator with over 6 years of experience in IT infrastructure, desktop support, and system management. Skilled in installing, configuring, and maintaining servers, networks, and end-user systems. Proven ability to ensure seamless IT operations, resolve technical issues efficiently, and maintain high levels of system performance. Strong communication, troubleshooting, and coordination skills.

Network Assistant - ELECTRONICS SYSTEMS AND SERVICES - Simhachalam, Visakhapatnam

(2024-11)

• Assist in configuring, installing, and upgrading network equipment such as routers, switches, wireless access points, and firewalls.
• Diagnose and resolve basic connectivity issues for end-users, acting as an escalation point for helpdesk tickets related to network performance.
• Perform routine system updates, firmware patches, and preventative maintenance on physical cabling and network devices.
• Assist in the implementation of security protocols, such as firewalls, anti-virus systems, and VPN policies, while monitoring for potential vulnerabilities.

System Administrator - HPCL (3i Infotech) - Malkapuram, Visakhapatnam

(2023-11 - 2024-09)

• Manage and maintain Windows servers across development, testing, and production environments
• Monitor system performance and ensure high availability of critical applications and infrastructure, and experience with Active Directory, Group Policies, DNS, DHCP, SCCM
• Set up, configure, and maintain virtual machines, manage users, permissions, and security policies across systems, assisted in asset management and documentation of IT infrastructure.
• Apply patches, updates, and upgrades for OS, applications, and security components.
• Support network troubleshooting, firewall rules, VPN access, and connectivity issues.
• Work with ticketing systems, document resolutions, and follow standard ITIL processes.
• Ability to troubleshoot hardware, OS, and network issues.
• Understanding of backup, recovery, and storage systems, and Delivered technical support for over 100+ systems and end-users.
• Troubleshoot and resolve technical issues related to software, networks, firewalls, antivirus tools, and related systems.

System Support (OJT) - OMICS International (Pulsus) - Satyam Junction, Visakhapatnam

(2021-03 - 2023-05)

• Installed and configured operating systems, software, and antivirus tools, managed and maintained system configurations, and network connectivity.
• Handled system updates, user accounts, and system backups, provided onsite and remote IT support for users across departments.
• Assisted in asset management and documentation of IT infrastructure, logged and resolved technical issues efficiently to reduce downtime.
• Assisted in routine system maintenance and data backup operations.

Desktop Support - Kamal Solutions - Kakinada

(2018-06 - 2021-02)

• Installed and configured hardware, software, and network components.
• Troubleshot and resolved system and connectivity issues.
• Supported system upgrades and maintenance of IT equipment.
• Provided end-user support for desktops, laptops, and peripherals.

M.Tech - Thermal Engineering - KITES College of Engineering (2016)

B.Tech - Mechanical Engineering - Sarada Institute of Science, Technology and Management (2013)

Intermediate - MPC - Vyshnavi Junior College (2009)

SSC - AMG High School (2007)