Incident, Major Incident & Problem Manager
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With 8 years of experience in IT operations, I bring a proven track record of effective problem-solving and calm leadership in high-pressure situations. I excel at analytical thinking, quickly assessing complex incidents, and driving efficient resolutions. My expertise in ITIL principles ensures a structured approach to incident management, complemented by hands-on proficiency with ServiceNow for streamlined workflows and communication.
With 8 years of experience in IT operations, I bring a robust background in incident management, characterized by effective problem-solving and calm leadership in high-pressure environments. I excel at analytical thinking, quickly assessing complex issues to drive efficient resolutions. My expertise includes a strong adherence to ITIL principles for structured incident management, complemented by hands-on proficiency with ServiceNow for streamlined workflows and communication.
My Bachelor of Business Administration (BBA) degree equipped me with a comprehensive understanding of business operations, including management principles, financial analysis, and strategic planning. This background allows me to approach incident management not just from a technical perspective, but with a keen awareness of its business impact and organizational implications, ensuring solutions align with broader company
