Arnav D.g.

Creative and detail-oriented professional with experience in web design, graphic design, UI/UX, and digital photography, complemented by a strong background in customer support and AI content evaluation. Experienced in building responsive websites, creating impactful visual content, and delivering user-focused digital solutions. Known for delivering high-quality, user-focused solutions with strong problem-solving and communication skills.

Co-Founder & Lead Developer - Career Kraft

(2024-07)

• Co-founded and developed an online career training platform, leading its design, development, and deployment from concept to launch.
• Designed the platform's UI/UX and responsive interface while developing core functionality.
• Built customizable assessments, interview preparation tools, and career resources for multiple industries.

Web Developer - Bhutan Tropical Tours & Travel

(2024-06)

Client Reference: Keshav Kaflay (Owner, Bhutan Tropical Tours and Travel), Phone: +975 77200511, Email: bhutantropical@gmail.com

• Designed and developed a fully responsive travel website with an intuitive user experience.
• Created the website's visual identity, layouts, and user interface.
• Providing ongoing website maintenance, performance optimization, technical support, and feature enhancements.
• Website: bhutantropicaltours.com

AI Content Evaluator – Project Hera - OneForma

(2024-05 - 2024-06)

• Reviewed image and text-based content against project safety and quality guidelines.
• Maintained 90% or higher accuracy scores while meeting strict, fast-paced project deadlines.

Graphic Designer - Ecomfab India Pvt Ltd

(2023-04 - 2024-05)

• Designed product packaging, marketing collateral, and print & digital media, enhancing brand visibility and supporting marketing initiatives.
• Maintained a track record of timely delivery and exceptional design quality.

Customer Care Representative - Admiral Solutions

(2022-10 - 2023-03)

• Delivered expert support as an insurance underwriter to motor insurance policyholders, managing inbound inquiries and providing tailored solutions to ensure client satisfaction and policy compliance.
• Consistently handled a high volume of calls daily while maintaining service quality and achieving performance targets.

Customer Service Associate - PAG Services Pvt. Ltd.

(2019-09 - 2022-09)

• Delivered customer support to North American and European clients via inbound calls and chat, utilizing CRM platforms for efficient issue tracking and resolution.
• Diagnosed and resolved a range of technical issues, including software, hardware, and networking challenges, through remote support tools.
• Consistently met performance targets, ensuring high-quality service and timely issue resolution.

Web & Graphic Designer - Freelance

(2014-05 - 2019-08)

• Designed UI and front-end layouts for various global clients, ensuring responsive and visually appealing web designs, using the Adobe Creative Suite.
• Applied expertise in responsive UI/UX design, visual design principles, typography, and color theory.
• Produced original photography and edited images for commercial projects, reducing reliance on stock assets.

Intern - School of Open Learning, University of Delhi

(2014-01 - 2014-03)

• Completed a 2-month internship as part of a 6-month certification program, contributing to a major project designing an interactive website to digitize and compile study materials for Delhi University's School of Open Learning.
• Was selected for this internship based on top performance in a final project, which was recognized as the best by a panel of industry experts.

All India Senior Secondary Certificate Examination (AISSCE) - The Mother's International School (2009)

Certificate in Web Designing and Animation for Interactive Media - Centre for Professional and Technical Training, Campus of Open Learning (University of Delhi) (2014)

B. A. (Bachelor of Arts) - Shri Krishna University (2021)