Automotive Warranty Manager
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Automotive Warranty and After-Sales Professional with 8+ years of experience in Warranty Management, Vehicle Diagnostics, Technical Support, OEM Coordination, Goodwill Approvals, Warranty Audit Compliance, and Customer Escalation Handling. Experienced in Audi and Skoda dealership operations with strong knowledge of warranty claim processing, root cause analysis, technical case management, service process implementation, and after-sales operations. Proficient in ELSA Pro, ETKA, DMS, SAGA/2, and automotive diagnostic procedures.
Seeking opportunities in Warranty Operations, Diagnostic Engineering, Technical Support, and OEM After-Sales Management.
Warranty Manager - Audi - Jahnvi Motors - Madurai, TN
(2024-01)
Direct end-to-end warranty operations, ensuring strict compliance with Audi core processes and audit standards.
Diagnostic Technician - Skoda - Maverick Motors - Madurai, TN
(2020-01 - 2023-12)
Led advanced electrical and electronic diagnostic troubleshooting using VAS diagnostic scanners, ODIS, and oscilloscope testing.
Service Technician - Skoda - Gurudev Motors - Chennai, TN
(2017-01 - 2020-12)
Diploma in Automobile Engineering - Automobile Engineering - Ramya Sathiyanathan College (2014-01 - 2016-12)
Higher Secondary (HSC) & SSLC - De Britto Higher Secondary School
