Assistant Manager (Finance & Accounts) at ASTER CMI Hospital (2023-04 – Present)
- Performed internal audit engagements according to established methodologies and audit programs
- Planned and led internal audit engagements for [departments/processes], developing risk-based audit programs
- Analyzed data using techniques to identify potential risks and control weaknesses
- Drafted detailed audit working papers documenting observations, findings, and conclusions
- Performed testing of internal controls over financial reporting, compliance, and operational effectiveness
- Presented audit findings and recommendations to management and stakeholders effectively
- Revenue Leakage and Revenue Assurance: In FY 2023–2024, efforts resulted in ₹11 Cr saved through revenue leakage prevention and an additional ₹6 Cr in cost savings for the organization
- Stock Audit: Assessed inventory levels across all Main stores and sub-stores for discrepancies such as excess stock, shortages, or expired items
- IP/OP Department Audit related to Billing, Cancellation, Refunds, Package – inclusion/exclusions
- Effective implementation policy within an organization
Senior Executive (Finance & Accounts) at SAKRA WORLD Hospital (2022-09 – 2023-04)
Supervisor (Billing, TPA & Collection) with focus on insurance processes and billing management.
- Respond to all insurance process queries
- Deal with patient complaints related to insurance processes
- Supervise the work done by the insurance desk team
- Follow up on pending insurance approvals
- Ensure the insurance process is carried out error free thereby ensure patient satisfaction
- Support the entire Billing Processes for the credit, pay for IP
- Preparation and Maintenance of claim updates and Month end review files
- Monitor work progress closely in order to solve pending issues
- Conduct Audits of the insurance documents and disallowances
- Daily handover of insurance claim documents to recovery team for claim submission
- Handle all queries related to insurance/cashless process
- Counsel patients before/after admission on estimation/outstanding bill
- Monitor the entire insurance desk activities
- Follow-up with concerned team for getting the related documents to get the approval
- Attend and reply to audit related queries
- Attend and reply to TPA/insurance related queries
- Control/reduce the disallowance %
Senior Executive in Billing at DNSH (A Unit of Narayana Health Hospital) (2017-10 – 2021-08)
Team Leader (Billing, TPA & Collection) supervising and managing billing functions and insurance processes for a 150 bedded hospital.
- Supervise and manage all billing functions
- Lead and manage 10 billing assistants
- Handle and manage insurance/cashless processes
- Handle TPA Queries and Customer queries
- Handle Corporate Bills and TPA Bills submission documentation
- Control/reduce the disallowance %
- Daily cash reconciliation and banking operation
- Coordinate with internal and external auditors
- Manage customer complaints with regard to advance and billing problems
- Advance collection and cross-checking billing in front office
Executive in Billing at MSMC (A Unit of Narayana Health Hospital) (2013-07 – 2017-09)
Executive (Billing, TPA & Collection) responsible for billing policy compliance and handling insurance/cashless processes for a 450 bedded hospital.
- Ensure strict compliance with billing policy/tariffs & SOPs
- Responsible for finding out related solution regarding customer raised queries
- Handle and manage insurance/cashless processes
- Handle TPA Queries and Customer queries
- Handle Corporate Bills and TPA Bills submission documentation
- Enthusiastic and with sufficient energy levels to guide patients and caretakers through a busy hospital
- Daily cash reconciliation and banking operation
- Coordinate with internal and external auditors
- Manage customer complaints with regard to advance and billing problems
- Advance collection and cross-checking billing in front office
