Team Leader – IT Support at CFIRST BACKGROUND LLP (2024-10 – Present)
- Led a team of 5+ IT professionals supporting 350+ users across multiple locations while maintaining 99% system uptime.
- Managed Microsoft 365 administration including Exchange Online, user lifecycle management, audit logs, archiving, and Microsoft Purview security compliance.
- Administered Windows Server 2012/2016, Active Directory, Group Policy, and BitLocker recovery key management for AD and Entra-joined devices.
- Configured and maintained Sophos XG Firewall, VPN & SSL VPN solutions, and LAN/WAN infrastructure.
- Installed and managed FreePBX EPBX systems on Linux servers with hands-on scripting and command-line administration.
- Successfully executed data center connectivity migration involving firewall and NAS storage migration into new infrastructure environment.
- Ensured compliance with ISMS standards, maintained all relevant documentation and participated in audits.
- Managed OS Ticket system, improving issue resolution efficiency and reducing downtime.
- Installed and managed FreePBX open-source EPBX systems on Linux servers (SUSE OS/CentOS), with hands-on experience in Linux command-line operations, scripting, and server administration.
- Provided strategic input for IT improvements, budgeting, and system upgrades.
IT Manager at Jainson Cables India Pvt. Ltd. (2023-06 – 2024-10)
- Managed IT infrastructure including servers, firewall, antivirus, email systems, and Microsoft 365 administration.
- Established MPLS & VPN connectivity for remote users and branch offices.
- Handled SAP user creation, access rights management, Installation and technical troubleshooting.
Senior IT Assistant at Concord Biotech Limited (2016-10 – 2023-05)
- Provided technical support to 400+ users across local and remote locations.
- Managed Email Server, Active Directory, firewall, server administration, and network infrastructure.
- Performed patch management, preventive maintenance, and system monitoring activities.
Deputy Manager – Admin at Meridian Tracking Pvt. Ltd. (2016-02 – 2016-10)
- Managed MIS reporting, billing systems, and administrative operations.
Operation Manager & Administrator at Locanix (2013-12 – 2016-02)
- Managed application setup, GPS device configuration, ERP support, and administrative coordination.
