Arpita Banerjee

Performance-driven sales leader with 10+ years of experience across fintech, banking, aviation and corporate travel. Proven ability to acquire and grow high-value merchant and corporate accounts, lead full-cycle B2B sales, manage strategic stakeholder relationships, improve retention, and guide teams with a service-first, empathetic leadership style. Strong background in payment products, merchant lifecycle management, retail channel expansion, portfolio strategy, MIS reporting and revenue enhancement.

City Head Manager - Pine Labs Limited - Kolkata

(2025-11)

• Drive revenue growth by identifying and acquiring high-value D2C clients for fintech and merchant solutions.
• Build and execute end-to-end sales strategies across prospecting, stakeholder mapping, solutioning and conversion.
• Develop trusted relationships with senior decision-makers to unlock account growth and long-term business value.
• Coordinate regional operations, team alignment and daily workflows to improve execution quality and client satisfaction.
• Mentor junior sales talent on best practices, client communication and collaborative problem solving.

Senior Territory Sales Manager - Razorpay - Kolkata

(2024-11 - 2025-10)

• Spearheaded business development for payment gateway solutions and offline payment products including EDC, SD and DQR.
• Acted as primary consultant and liaison for enterprise clients, government bodies and large institutions.
• Managed merchant portfolios with structured pre-sales and post-sales support to drive upselling and incremental volume.
• Focused on CRM, base management, customer lifecycle management, revenue enhancement and stakeholder coordination.

Senior Manager - Axis Bank - Kolkata

(2024-03 - 2024-09)

• Served as a dedicated single point of contact for a premium portfolio of 250-400 HNWI clients.
• Reviewed client relationships to understand banking, investment and portfolio requirements aligned with risk profiles.
• Advised clients on emerging financial issues, bank products, tax/regulatory changes and wealth-related services.

Service Manager - Merchant Service - HDFC Bank - Kolkata

(2021-09 - 2024-03)

• Managed the full merchant services gamut for business development and expansion across Bihar, Jharkhand and the North East.
• Handled National Account Managers and Key Account Merchants across North and East India through the merchant lifecycle.
• Resolved escalated technical, product, training and software support issues to protect customer satisfaction and retention.
• Trained internal teams on product launches, system changes, compliance issues and chargeback vigilance.
• Drove strategic problem solving, dispute support and service improvements to sustain business growth and market share.

Corporate Travel Advisor - Yatra Online Pvt Ltd. - Kolkata

(2021-09 - 2024-03)

• Handled sales, marketing and key account functions across domestic zones including Patna, Ranchi, North Bengal and Assam, along with Bangladesh and Bangkok corridors.
• Signed and serviced corporate clients across Kolkata, West Bengal, Odisha, Jharkhand, Bihar and Assam.
• Maintained travel agent relationships, reviewed key account performance and supported branding and regional marketing.

Assistant Manager - Sales & Distribution - SpiceJet Limited - Kolkata

(2019-05 - 2021-08)

• Handled sales, marketing and key account functions across domestic zones including Patna, Ranchi, North Bengal and Assam, along with Bangladesh and Bangkok corridors.
• Signed and serviced corporate clients across Kolkata, West Bengal, Odisha, Jharkhand, Bihar and Assam.
• Maintained travel agent relationships, reviewed key account performance and supported branding and regional marketing.

Assistant Manager - Sales & Distribution - Air Asia India Ltd. - Kolkata

(2017-03 - 2019-01)

• Improved Kolkata station performance by increasing departure revenue by 9% and passenger load factor by 5%.
• Expanded retail and corporate channel network by 23% through structured sales planning and market development.
• Led promotional and marketing activities for channel partners across Tier 2 and Tier 3 markets.
• Analyzed competitor loads and prepared product sheets for new route opportunities including Agartala and Bhubaneswar.
• Recognized with 'The Shining Star' award for exceptional performance.

Corporate Travel Advisor - Yatra Online Pvt Ltd. - Kolkata

(2014-12 - 2016-12)

• Managed travel operations and relationship management for corporate clients including PWC, Samsung, Greenply and ArcelorMittal.
• Handled implant desk operations, SOP adherence, billing submissions, MIS requirements, visa coordination and payment follow-up.
• Cross-sold travel products, leisure packages and incentive travel to increase business volume and client value.

MBA - Marketing Management - SVKM's NMIMS (2021 - 2023)

PG Diploma - Travel & Tourism - Kuoni Academy (2011 - 2011)

BA - English Honors - Delhi University (2010 - 2010)