Arpita Manna

Dedicated Security & Loss Prevention (SLP) professional with 6+ years of experience in Amazon operations, covering SLP Executive, Security Specialist, ICQA and ICQA PS functions. Experienced in independently managing 3P site SLP operations, conducting investigations, identifying loss and security risks, and supporting site-level physical security. Strong hands-on expertise in FCD finding, transshipment shortage, MDR, CCTV surveillance, theft/fraud detection, orphan verification, customer/TT escalation, access control, alarm monitoring, badge provisioning and key audit.

Experienced in handling security incidents, identifying process gaps and supporting recovery through effective investigation and Loss Prevention practices. Currently independently handling CCX2 3P Site SLP operations, with approximately ₹9 Lakhs recovery contributed through Loss Prevention activities.

SLP Executive — 3P Site, CCX2 - AMAZON - Kolkata

(2024-06)

• Independently manage day-to-day SLP operations for CCX2 3P Site, ensuring effective security and Loss Prevention controls.
• Conduct FCD finding and investigation to identify potential losses, process gaps and security-related discrepancies.
• Handle TT and customer escalations, ensuring timely investigation, documentation and resolution of cases.
• Investigate transshipment shortages and identify possible root causes contributing to inventory and financial loss.
• Conduct and support MDR investigations and related Loss Prevention activities.
• Monitor CCTV footage to identify suspicious activity, theft indicators, process deviations and security concerns.
• Perform theft/fraud detection and investigation and support appropriate escalation and resolution.
• Conduct orphan verification and follow up on unidentified or misplaced inventory/items.
• Manage physical security and access control processes at the site.
• Support and maintain effective security roster planning and deployment.
• Coordinate with relevant stakeholders during incidents, escalations and investigations.
• Contributed to approximately ₹9 Lakhs in recovery through investigation and Loss Prevention activities.

Security Specialist — CCU1 - AMAZON - Kolkata

(2021 - 2024-06)

• Handled security investigations, CCTV surveillance and physical security operations for the site.
• Conducted investigations related to MDR, TT, transshipment shortage and RC finding.
• Supported FCHL / THL-related finding and investigation activities.
• Performed orphan verification and supported resolution of inventory/security discrepancies.
• Managed Badge Print & Access Provisioning to support secure site access.
• Handled Alarm Monitoring and responded to security-related alerts and incidents.
• Conducted Key Audit and supported compliance with physical security controls.
• Supported Top 25 and Code 5 security processes.
• Assisted in incident investigation, escalation and resolution in coordination with relevant teams.
• Maintained focus on site security, process compliance and prevention of operational loss.

ICQA / ICQA PS - AMAZON - Kolkata

(2020 - 2021)

Developed a strong understanding of inventory movement, process compliance and operational controls, providing a foundation for subsequent Security and Loss Prevention responsibilities

• Performed inventory accuracy checks and supported inventory control processes.
• Worked on CC, SBC, W2W and IRDR processes.
• Investigated inventory discrepancies and supported identification of process-level gaps.
• Ensured adherence to defined processes and inventory accuracy standards.
• Supported discrepancy resolution and coordination with relevant operational teams.

B.A. - Bachelor of Arts