Arpita Pandya

Dedicated and customer-focused professional with hands-on experience in airport operations and passenger assistance. Proven track record of enhancing the traveler experience through operational coordination and technical support with Digi Yatra and Devi Ahilya Bai Holkar Airport. Highly adaptable and skilled in communication, problem-solving, and thriving within fast-paced, high-security environments to drive organizational success.

Digi Buddy - Digi Yatra

(2024-09)

• Facilitated Technology Adoption: Assisted passengers with seamless Digi Yatra registration and identity verification.
• Streamlined Boarding: Guided travelers through the boarding process utilizing advanced facial recognition technology to reduce wait times.
• Customer Excellence: Resolved passenger queries on the spot while maintaining high service and security standards.
• Operational Coordination: Collaborated efficiently with airport ground staff and security personnel to ensure a smooth and continuous passenger flow.

Operations Intern - Devi Ahilya Bai Holkar Airport, Indore - Indore

(2024-06 - 2024-07)

• Ground Operations Support: Supported daily airport operational activities and hands-on passenger handling.
• Compliance & Safety: Rapidly acquired knowledge of airport Standard Operating Procedures (SOPs), safety protocols, and complex terminal operations.
• Workflow Optimization: Assisted the core operations team in maintaining, monitoring, and improving efficient terminal workflows.

Bachelor of Computer Applications - BCA - Devi Ahilya Vishwavidyalaya, Indore

Class XII - Physics, Chemistry, Mathematics - Gurukul Academy, M.P. Board

Class X - Gurukul Academy, M.P. Board