Arpita Pyne

Results-driven Business Analyst with 3+ years of experience in business analysis, requirements gathering, stakeholder management, and SDLC delivery within the P&C; Insurance domain. Proven track record of translating complex business requirements into actionable functional specifications for policy administration and enterprise billing platforms. Skilled in BRD/FSD preparation, Agile/Scrum methodologies, UAT coordination, SQL-based data validation, workflow optimisation, and defect management.

Demonstrated ability to improve operational efficiency by 20–30%, reduce production incidents by 20–25%, and maintain 99.9% data accuracy through automation and process improvements. Proficient in SQL Server, JIRA, Power BI, Tableau, Azure, Python, and process mapping.

Seeking Business

Analyst roles in IT consulting, insurance, and digital transformation.

Business Analyst (Advanced App Engineering Analyst) - Accenture - Mumbai

(2024-09 - 2026-01)

Client: The Hartford Insurance Group | Domain: P&C; Insurance — Personal Lines (Auto & Homeowners)

• Gathered, analysed, and documented business and functional requirements for P&C; insurance policy transactions supporting 10,000+ daily transactions across auto and homeowners lines.
• Created Business Requirements Documents (BRDs), Functional Specifications (FSDs), user stories, acceptance criteria, and process flow diagrams for billing and policy administration systems.
• Collaborated with business stakeholders, developers, QA teams, and production support to ensure end-to-end SDLC delivery across multiple release cycles.
• Performed SQL-based data validation and reconciliation to maintain 99.9% data accuracy across billing and payment platforms, identifying and resolving data integrity issues proactively.
• Conducted Root Cause Analysis (RCA) for 75+ recurring production incidents; identified automation opportunities that reduced manual effort by 20%.
• Facilitated UAT test planning, test execution, defect tracking, release validation, and post-deployment production support.
• Improved operational workflows through process optimisation initiatives, reducing business-impacting incidents by 20–25%.
• Documented as-is and to-be process flows to support change management and system enhancement activities.

Business Analyst (Advanced App Engineering Associate) - Accenture - Mumbai

(2022-12 - 2024-09)

Clients: AIG Renaissance · NewCo Shells | Domain: P&C; Insurance — Policy Administration & Billing

• Managed end-to-end SDLC activities for policy administration and billing enhancement projects within the P&C; Insurance domain, from requirements through deployment.
• Conducted requirements elicitation sessions, stakeholder workshops, and Agile sprint planning meetings to capture and prioritise business needs.
• Designed AI-assisted automation workflows for defect analysis and billing operations, improving operational efficiency by 20–30%.
• Coordinated with cross-functional Agile teams to manage change requests, backlog prioritisation, release activities, and Git version control (pull, push, merge, branch management).
• Supported defect analysis, production support, and issue resolution activities, improving application responsiveness and system stability by 15–20%.
• Mentored 6 junior business analysts on Agile methodologies, BRD/FSD documentation standards, and business analysis best practices.
• Contributed to improved sprint velocity and code quality through structured process improvements and team collaboration.

B.Tech - Electronics & Communication Engineering - ITER, Odisha (Siksha 'O' Anusandhan University) (2018 - 2022)