Arpitha B

Customer support professional with 4 years of experience across Senior Customer Representative, Technical Expert (Semi voice), Xiaomi chat support executive, and Account Assistant roles. Strengths include problem-solving skills, communication skills, teamwork, leadership qualities, and a strong work ethic. Proven track record of delivering fast, accurate, and empathetic support in customer-facing and technical support environments.

Senior Customer Representative at Iron Mountain | Contract through Careernet Technologies Pvt Limited (2024-03 – Present)

• Resolved customer queries and complaints via phone, email, and chat, ensuring timely case closure and clear communication.
• Managed end-to-end customer offboarding processes, coordinating account deactivation and final account reconciliation.
• Documented case details and follow-ups in ticketing systems to maintain accurate customer records and handoffs.

Technical Expert (Semi voice) at Concentrix Technology Private Limited (2022-12 – 2024-05)

• Handled and resolved customer complaints across phone, email, and chat channels, following escalation protocols when required.
• Used telephones to verify customer account information and authenticate users before account actions.
• Greeted customers, diagnosed issues, and clarified needs to define appropriate technical or transactional solutions.
• Assisted with placement of orders and processing refunds, and troubleshot portal-related issues.
• Supported customers with licensing software queries, guiding activation and basic troubleshooting steps.

Xiaomi chat support executive at One point one solution private limited (2021-11 – 2022-11)

• Managed multiple simultaneous chat support conversations to ensure timely responses and maintain service consistency
• Used chat support software and related tools to route inquiries and escalate technical issues to appropriate teams
• Maintained detailed records of customer interactions to support follow-ups and trend analysis
• Resolved customer queries by diagnosing issues and providing clear, actionable guidance to restore service or explain next steps
• Collaborated with cross-functional teams to improve response templates and reduce repeated inquiries

Account assistant at Bestserve Pest Management private limited (2019-09 – 2021-08)

• Verified payments and reconciled records to ensure accuracy and resolve discrepancies.
• Maintained spreadsheets and updated sales and purchase ledgers and journals to support month-end close.
• Recorded and filed cash transactions to preserve audit trails and improve retrieval.
• Managed invoice processing and filing to streamline billing workflows.
• Controlled credit and chased debt to support cash flow and reduce outstanding balances.

PUC – Government First Grade College, Kundapura

SSLC – Government Highschool Siddapura

Bachelor of Commerce in Commerce – Government first grade college shankarnarayana