Arsh Deep

Energetic and performance-driven Retail Store Manager with hands-on experience in apparel retail operations, KPI management, team leadership, customer service, inventory handling, and visual merchandising. Skilled in driving sales growth, improving customer experience, conducting staff training, and managing daily store operations efficiently. Strong knowledge of conversion, ATV, UPT, stock management, and store productivity with excellent communication and leadership abilities.

Store Manager at MADAME (2025-07 – Present)

• Lead daily store operations and ensure achievement of sales and KPI targets.
• Conduct regular product training sessions to improve staff product knowledge and selling skills.
• Monitor conversion, ATV, UPT, and store productivity on a daily basis.
• Manage customer service standards and resolve customer concerns professionally.
• Handle store opening/closing procedures, cash handling, and operational compliance.
• Maintain visual merchandising standards as per brand guidelines.
• Conduct staff briefings and motivate the team to achieve business goals.
• Ensure smooth coordination among team members and maintain positive store environment.

Store Manager at NEVA (2023-09 – 2025-06)

• Managed store sales, customer service, and daily retail operations.
• Tracked and improved key retail KPIs including conversion and ATV.
• Handled team management, floor supervision, and customer engagement.
• Maintained VM standards and ensured product availability on the floor.
• Performed cash/card handling and daily sales reporting.
• Conducted regular staff briefings and sales motivation activities.

Assistant Store Manager at W & Aurelia (2022-10 – 2023-08)

• Handled inventory management, stock inward/outward, and daily stock reporting.
• Maintained refill management for top-selling articles.
• Conducted weekly stock counts and maintained accurate inventory records.
• Supported the Store Manager in team handling and store operations.
• Prepared sales and stock reports using Excel and master sheets.

Sales Executive at MEGAMART (2022-03 – 2022-09)

• Delivered excellent customer service and achieved daily sales goals.
• Built strong customer relationships and promoted brand loyalty.
• Participated in sales meetings and product awareness activities.

Sales Promoter at YOGA BAR, DMart (2021-01 – 2022-02)

• Handled customer interactions and product promotions.
• Managed stock refilling and FIFO process on daily basis.
• Maintained product visibility and shelf presentation.

12th – PSEB Board

10th – PSEB Board